Customer Care and Operations Manager in PA only

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule

Amenity Housekeeping is a housekeeping service partnering with luxury apartment buildings across major U.S. markets to make Housekeeping available as an Amenity for residents. Were looking for a motivated, people-first professional to fill a hybrid role thats equal parts client-facing customer care and hands-on operations management. What youll do Customer Care (50%) Pay is a combination of hourly rate plus bonuses and overrides.

• Serve as the primary point of contact for residents via phone, email, and live chat
• Respond promptly to inquiries, concerns, and service requests
• Follow up to confirm resolution and gather client feedback
• Maintain accurate account records in our CRM
• Identify opportunities to upsell or cross-sell services when appropriate
• What youll do Operations Management (50%)
• Partner with our internal recruiter to hire and onboard 1099 independent cleaning contractors
• Manage day-to-day scheduling, performance, and retention of your contractor team
• Ensure consistent coverage and quality across assigned markets
• Uphold company service standards and procedures

Requirements

• 5+ years of customer service experience
• Prior team leadership or management experience
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making ability
• Proficiency with CRM systems, Google Workspace, and Microsoft Office
• Experience managing or coordinating independent contractors a plus
• Patient, empathetic approach with clients
• Ability to multitask and manage time effectively
• Flexible availability, including occasional weekends

Qualifications

• Experience handling high-volume customer inquiries
• Experience resolving escalations in a service environment
• Background in home services, hospitality, or property management

Why work here?

Amenity Housekeeping brings hotel-quality cleaning to luxury apartment communities across 12+ U.S. markets. Were a growing, entrepreneurial company that values accountability, service excellence, and team ownership. This role offers real variety no two days are the same and meaningful income potential through our override and commission structure.

This is a remote position.