Personal Lines Client Service Manager II
Arthur J Gallagher & Co
Senior Personal Lines Client Service Manager
At Gallagher, we're united by a commitment to one another's growth and the pursuit of shared goals. We're looking for a Senior Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you're passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.
In this role, you'll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You'll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it's discussing auto, homeowners, or umbrella policies, you'll ensure our clients feel supported every step of the way. You'll also play a key role in maintaining accurate client and policy data, using Gallagher's technology to streamline processes and improve service quality. By collaborating with your team, you'll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.
About You
Required: Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience. Active Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality.
Nice to have: 3+ years of prior experience providing client-facing customer service. Bilingual and speaks Spanish. Currently licensed in Property and Casualty. Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce.
At Gallagher, we believe in growth for the go-getter. If you're ready to make a difference and grow your career, we'd love to hear from you.
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