Medical Assistant- Special Procedures- Atrius Health

Atrius Health, part of the Optum family, is seeking a Medical Assistant II. Primary Responsibilities: Maintains a higher degree of technical expertise than Medical Assistant I and serves as a role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants. Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians. Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults. Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information. Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate. Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate. Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice. Handles patients and third party requests (i.e., worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations. Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations. May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments. Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs). Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff. May represent department on groups and teams related to upgrades of the electronic medical record. Required Qualifications: High School Diploma or GED. 3+ years in a clinical setting with 1+ years as a Medical Assistant. Preferred Qualifications: American Heart Association Basic Life Support (BLS). Advanced Cardiac Life Support (ACLS) may be required based on specialty. Pay is based on local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $20.22 to $31.43 per hour for full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (eligible individuals). UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum