Shift Lead

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityAs we continue to expand and transform the primary care experience, we’re looking for a Shift Lead (internally called Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team’s main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth.You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you’ll likely work on:Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team membersProvide team support and leadership through training, coaching, and mentoring of team members and team recognitionDrive performance improvement though active daily management, including office huddle facilitation and monitoring performance metricsPerform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing countsSupport the financial health of the practice through office budget review and managing copay and revenue cycleMonitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as neededIn partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population healthUse impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insuranceAll front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encounteredClinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, and vitalsWhat you’ll need:At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcareProven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team cultureExperience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)Relevant experience as a Medical Assistant or Phlebotomist preferred;

those without experience are encouraged to apply (training is provided)Proven track record of leading successful change management and process improvement efforts preferredExperience in healthcare, with a solid understanding of billing and insurance, is preferredPhysical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practicesThe range for this role is $28.00 - $30.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-7:00pm based in-person with our team and patients at our office in Mamaroneck, NY.One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team members date of hire:Taking care of you todayPaid sabbatical for every five years of serviceFree One Medical memberships for yourself, your friends and familyEmployee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per yearProtecting your future for you and your family401K matchCredit towards emergency childcareCompany paid maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability InsuranceIn addition to the comprehensive benefits package outlined above, practicing clinicians also receiveMalpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.UpToDate Subscription - An evidence-based clinical research toolContinuing Medical Education (CME) - Receive an annual stipend for continuing medical educationRounds - Providers end patient care one hour early each week to participate in this shared learning experienceDiscounted rate to attend One Medical’s Annual REAL primary care conferenceOne Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.