Account Manager

*NEED TO LIVE IN HOUSTON, TX. OR SURROUNDING AREA*

Role Description The Account Manager role at Divert360 is a full-time, remote position based in Houston, TX. The Account Manager will serve as the primary point of contact for assigned client portfolios, managing relationships with property managers, facility managers, and sustainability leaders. Day-to-day responsibilities include overseeing waste and recycling service programs, coordinating with haulers, monitoring invoices, and identifying billing errors or service issues. The role involves analyzing diversion data, preparing client reports for sustainability and compliance requirements, and recommending program improvements based on site-specific needs. The Account Manager will collaborate closely with internal team members to ensure timely issue resolution, maintain high client satisfaction, and support renewals and expansions. Salary Range - $50,000 - $55,000, dependent on experience (ideally 1-3 years work experience) 401(k) Paid vacation, company holidays, floating holidays, sick time Potential for advancement in duties and salary based on performance Essential Duties and Responsibilities Include: Service Management: (25%) Respond to and resolve customer inquiries expeditiously, ensuring a high level of satisfaction Actively seek opportunities to introduce additional services, increasing revenue potential within each customer’s business portfolio Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals Manage vendor services, ensuring service completion and satisfaction Relationship Management: (50%) Serve as the primary point of contact for clients Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty Effectively communicate with clients, ensuring high levels of satisfaction, and consistently addressing their needs and concerns Provide expert advice and guidance that exceeds client expectations Manage vendor relationships and contracts Operational Management: (25%) Understand the full suite of company offerings to identify opportunities for continuous improvement in customer programs Maintain and update daily activities in the company CRM system including calls, meetings, emails, and documents Manage and maintain Certificates of Insurance (COI) renewal Perform other duties as assigned to support the overall objectives of the company Candidate Qualifications Include: Bachelor's degree from an accredited college/university; OR 3-5 years account management experience in lieu of degree Proficiency in Microsoft 365 suite including SharePoint, Outlook, Teams Advanced skills in Microsoft Word and Excel preferred Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities) Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction Required Attributes: Self-Motivated: Able to consistently set schedule to accomplish tasks within scheduled timeframe Self-Starter: Demonstrates initiative, drive, and ability to independently begin and carry out tasks without prompting or supervision Proactive: Takes initiative to identify opportunities and address issues before they become problems, ensuring continuous improvement in client programs Customer-Centric: Puts the needs and satisfaction of clients first, consistently striving to exceed their expectations and build long-term loyalty Positive and Professional Attitude: Upholds respectful, polite workplace etiquette Detail-Oriented: Pays attention to detail, ensures accuracy in all client data, reports, and communications Empathetic: Understands and shares the feelings of clients, fostering strong relationships and trust through genuine concern and support Resilient: Able to handle difficult situations and setbacks with a positive attitude, maintaining focus and determination to achieve client goals Collaborative: Works well with internal teams, clients, and vendors, fostering a cooperative environment to achieve common objectives Integrity: Demonstrates honesty and strong ethical principles in all dealings, building trust and credibility with clients and colleagues The following skills, experience, and certifications are a plus: #J-18808-Ljbffr Divert360, LLC