Patient Access Manager

FLSA Status: EXEMPT - This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay.Job Summary:Provides management and leadership for the day-to-day operations of Diversus Health Crisis Walk in Center, Crisis Evaluators and Crisis Referral and Placement Coordinators. An emphasis on the timely and appropriate response to clients in crisis; develops and maintains community connections; monitors systems and processes to ensure fidelity to clinical care and evidenced-based practices; fosters an environment of accountable care practices, to include individualized client care, utilization management, access to care and productivity; promotes collaboration and cross-systems strategic planning, reviewing and aligning goals within and among networks; continuously develops clinical and support programs to ensure clients with complex needs and multi-agency involvement, benefit from a coordinated care plan across internal programs, community-based agencies and providers and develops an accountable team approach to clinical and administrative outcomes and quality care. Ensures that staff across the system are meeting the customer service needs both internal to and external the programs supervised. Provides leadership, consult and guidance to the continued growth and development of the Lighthouse to improve efficiencies and create cost-containment strategies that support the overall Diversus Health system.Essential FunctionsDemonstrates leadership qualities with the ability to persuade, negotiate, motivate, coach, teach and facilitate individuals and groups on reaching the objectives of Diversus Health strategic vision and goals.Demonstrates knowledge of crisis and acute care modelsSupports innovative workforce development, recruitment and retention efforts to facilitate management of clients in crisis and referral to appropriate level of servicesBuilds and maintains professional relationships with new and existing partners while identifying opportunities for improvement.Communicates effectively with internal and external practice teams in public and private forums.Manages and drives growth with existing and new clients/community partners to achieve assigned individual and team goals.Provides feedback to leadership on practice transformation efforts, process redesign and improvement, and outcomes.Works in a team environment to support the success of all team members.Provides AOC (Administrator on call) coverage, as needed.Serves as a liaison between LAS and both internal and external providers to ensure seamless coordination of care on behalf of our clients served.Knowledge/Skills/Abilities:Master’s degree and licensure in a related mental health field.Minimum of 3 years exp in the healthcare field in a leadership or management capacity preferred. 5+ years in the behavioral health industry with a thorough working knowledge of Inpatient, Crisis and IOP, required.Knowledge of managed care principles, best clinical practices, business and management theory and models,critical thinking and effective customer/employee service models in behavioral health care.Experience working in a complex, fast paced environment that requires excellent multi-tasking skills and has significant customer interaction telephonically and/or in person.Ability to work cohesively in a team oriented environment that fosters good working relationships.Excellent computer skills with proficiency in Microsoft Office and Outlook.Experience with medical claims processing, collections and cash flow management.Ability to organize and prioritize workload to meet all deadlines and established goals.Excellent leadership and interpersonal skills.Ability to analyze statistical and financial data.Strong verbal and written communication skills.Advanced computer skills.Knowledge/Skills/Abilities:Master’s degree and licensure in a related mental health field.Minimum of 3 years exp in the healthcare field in a leadership or management capacity preferred. 5+ years in the behavioral health industry with a thorough working knowledge of Inpatient, Crisis and IOP, required.Knowledge of managed care principles, best clinical practices, business and management theory and models,critical thinking and effective customer/employee service models in behavioral health care.Experience working in a complex, fast paced environment that requires excellent multi-tasking skills and has significant customer interaction telephonically and/or in person.Ability to work cohesively in a team oriented environment that fosters good working relationships.Excellent computer skills with proficiency in Microsoft Office and Outlook.Experience with medical claims processing, collections and cash flow management.Ability to organize and prioritize workload to meet all deadlines and established goals.Excellent leadership and interpersonal skills.Ability to analyze statistical and financial data.Strong verbal and written communication skills.Advanced computer skills. #J-18808-Ljbffr