Service Delivery Supervisor (Team Lead) - Call Center exp - Onsite Tempe - $60K +bonus

Job Description

My client, a leader in customer experience technology and services company, is hiring for a Service Delivery Supervisor, to guide a concierge service team, who provide white-glove, VIP-level service customer support. You will coach, motivate, and develop your team to achieve performance goals, provide guidance on complex issues, and handle escalated VIP customer concerns.

Type of Hire: Direct Hire

Start day: ASAP

Pay Rate: $58-60k +25% potential bonus + great benefits!

Location: Onsite Tempe, AZ 85281

Training : 2 weeks

Post Training Schedule: Mon-Fri flexibility based on needs, office hours.

Responsibilities:

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• Coach and develop associates to deliver exceptional service and meet performance goals.
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• Monitor customer interactions and provide real-time coaching and feedback.
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• Resolve VIP customer escalations with professionalism and care.
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• Manage team operations, attendance, payroll, and administrative tasks.
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• Motivate and mentor employees through coaching, recognition, and performance management.
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• Use support tools to complete tasks and troubleshoot technical issues.
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• Improve team retention, engagement, and operational performance.
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Requirements:

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• Call Center supervising experience in hospitality, retail, financial services, or concierge support preferred.
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• Supervising / leading experience supporting high-performing teams.
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• MUST have sales or good upselling experience/background
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• Strong time management and decision-making skills.
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• Professional, empathetic leadership and conflict resolution.
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• Customer-focused with a commitment to service excellence.
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• Strong verbal and written communication skills.
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Benefits

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• Great compensation package and performance bonus opportunities
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