Service Advisor
$18 - $30 per hourTranswest
Job Description
Job Description
Description:
We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
- Exceptional Leadership
- Beautiful, Updated & Clean Environment
- Competitive PTO & Benefits Packages
- Company Training
- Opportunities for Advancement
- Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
Essential Duties & Responsibilities:
- Actively listen to customers and create descriptions of any problems or services that may be needed.
- Prepare service orders.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorizations and signatures.
- Present repair orders to the Foreman for dispatch.
- Prepare and present customers with quotes.
- Communicate with customers and the foreman as needed.
- Work with the Foreman to ensure all repairs are completed.
- Prepare invoice repair orders.
- Contact customers for pick up or delivery.
- Ensure that a secured payments are made prior to releasing serviced vehicles.
- Update Uptime Pro (Freightliner Elite Support Locations) .
- Answer service calls.
- Additional duties as assigned.
Work Environment & Physical Abilities:
- Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
- This position may require standing, balancing, bending or stooping for prolonged periods of time.
- This position requires corrected vision and hearing within normal range.
- This position requires the occasional ability to lift and carry items weighing up to 80 lbs.
- Required to perform work inside and outside, in varying weather situations.
- Must be able to operate simple, complex and heavy-duty machinery.
Required Education, Experience, Knowledge & Skills:
- High school diploma or equivalent.
- Valid driver's license and MVR in good standing.
- Excellent written and verbal communication skills.
- Multitasking Skills
- Customer Service Skills
- Conflict Resolution Skills
- Detail Oriented
- Quick Thinking
- Emotional Intelligence
- Computer Efficiency
- Ability to work any shift if needed.
- Ability to successfully complete a general abilities assessment.
- Ability to pass a post-offer background check, physical and drug screen.
Preferred Education, Experience, Knowledge & Skills:
- Previous experience in a similar role.
- Knowledge of diesel engines, gas engines, drive train and suspension.
- Heavy and medium duty truck industry experience.
Job Details:
- Type: Hourly
- Compensation Range: $18.00 to $30.00 an Hour
- Bonus Eligible
- Reports To: Service Manager
- Shift: Monday - Friday (2:30 P.M. to 11:00 P.M.), Saturday Rotation
- Closing Date: Open Until Filled
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