Service Advisor

Job Description

Job Description

Description:

We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Actively listen to customers and create descriptions of any problems or services that may be needed.
• Prepare service orders.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorizations and signatures.
• Present repair orders to the Foreman for dispatch.
• Prepare and present customers with quotes.
• Communicate with customers and the foreman as needed.
• Work with the Foreman to ensure all repairs are completed.
• Prepare invoice repair orders.
• Contact customers for pick up or delivery.
• Ensure that a secured payments are made prior to releasing serviced vehicles.
• Update Uptime Pro (Freightliner Elite Support Locations) .
• Answer service calls.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the occasional ability to lift and carry items weighing up to 80 lbs.
• Required to perform work inside and outside, in varying weather situations.
• Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail Oriented
• Quick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $18.00 to $30.00 an Hour
• Bonus Eligible
• Reports To: Service Manager
• Shift: Monday - Friday (2:30 P.M. to 11:00 P.M.), Saturday Rotation
• Closing Date: Open Until Filled