Medical Records Specialist

Optimum and Southwest Women's Oncology are seeking a dedicated and driven Medical Records Specialist to join our high-performance team in Albuquerque, New Mexico.

Who We Are

Optimum and Southwest Women's Oncology are two sides of the same coin, precision performance and profound compassion.

At Optimum, we help people become the best versions of themselves, combining cutting-edge medical science, biohacking, aesthetics, and human potential into a single ecosystem of vitality. At SWWO, we help women triumph over gynecologic illness through skill, courage, and heart. Together, we're building something rare: a culture where clinical excellence meets human flourishing - where our team thrives as much as our patients and clients do.

Who You Are

You are a highly organized and detail-oriented professional who takes pride in accuracy, confidentiality, and operational excellence.

You thrive in a fast-paced healthcare environment where precision matters. You understand the critical role that medical records play in patient care and are committed to ensuring information is accurate, accessible, and secure.

You are dependable, responsive, and proactive, someone who can manage multiple priorities while maintaining a high standard of professionalism and discretion.

What You'll Do
Medical Records Management

• Maintain, organize, and update patient medical records across electronic and/or paper systems
• Ensure accuracy, completeness, and confidentiality of all patient information
• Scan, index, and upload documents into the EMR system
• Perform regular audits to ensure records are complete and compliant

Records Processing & Compliance

• Process requests for medical records in compliance with HIPAA regulations
• Respond to internal and external requests for patient information in a timely manner
• Ensure all documentation aligns with regulatory and privacy standards
• Maintain strict adherence to patient confidentiality protocols

Clinical & Administrative Support

• Assist providers and staff with chart preparation and record retrieval
• Handle incoming faxes, referrals, and medical documentation
• Support the care team by ensuring timely access to accurate patient information

Communication & Coordination

• Communicate effectively with patients, healthcare providers, and insurance companies as needed
• Collaborate with clinical and administrative teams to ensure seamless information flow
• Support operational efficiency through proactive organization and follow-up

Continuous Improvement

• Identify opportunities to improve record-keeping processes and workflows
• Participate in team meetings, training, and process improvement initiatives
• Contribute to a culture of accuracy, accountability, and continuous learning

What You Bring

• High school diploma or equivalent required
• Prior medical records or healthcare experience preferred but not required
• Familiarity with electronic medical record (EMR) systems is an asset
• Knowledge of HIPAA and patient confidentiality standards
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Excellent communication and customer service skills
• Basic computer proficiency (Microsoft Office, data entry)

The Optimum/SWWO Culture

We move fast, think long-term, and care deeply.
We don't reward activity; we reward impact.
We hire individuals who can self-manage, over-deliver, and elevate the people around them.
We believe kindness and accountability are not opposites - they're inseparable.

If you crave comfort, this isn't it.
If you crave mastery, meaning, and measurable impact - welcome home.

Compensation & Benefits

Competitive salary, leadership bonuses, health & wellness coverage, and a 401(k) - but more importantly, the chance to build a legacy.

Note: This is an full-time in-office position at our Albuquerque New Mexico office.