Corporate Operations Manager - Offshore Operations

Corporate Operations Manager – McGriff, a division of Marsh & McLennan Agency (MMA) Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions. The Corporate Operations Manager on our Operations Team leads operational transition efforts, partnering with onshore and offshore operations teams to move work from servicing teams to offshore support models. Key Responsibilities Conduct discovery for identified work targeted for offshore transition Support solutioning for transition design and service readiness Lead implementation activities and transition coordination Provide subject matter expert support during setup, go-live, and stabilization Monitor BAU performance, service quality, and process adherence Create and maintain SOPs, job aids, and knowledge articles Enable training and knowledge transfer for offshore teams Support system conversions and process changes Drive standardization, efficiency, and continuous improvement Manage stakeholder communication for assigned processes Qualifications College Degree or equivalent education, training, and work-related experience Seven years of experience in the insurance industry Leadership experience Highly effective written and verbal communication and facilitation skills Proven ability to act with responsiveness, urgency, and professionalism while prioritizing responsibilities and proactively accomplishing goals Strength in providing strategic-level input with the ability to influence others at all levels of the organization Knowledge of insurance-specific systems and applications (Preferred) Benefits Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities The applicable base salary range for this role is $93,100 to $173,400. The base pay offered will be determined by experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this position may be eligible for performance-based incentives. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Applications will be accepted until: July 31, 2026. #J-18808-Ljbffr Marsh McLennan Agency