FCM - Corporate Travel Consultant

FCM - Corporate Travel Consultant - Boston, MA Job no: 529829 Brand: FCM Work type: Full time Location: Massachusetts Categories: Sales and Customer Service Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel. Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals. Ensure accurate and timely completion of reservations while meeting travelers' needs. Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout. Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements. Deliver consultative support and exceptional customer service throughout the booking process. Keeping clients informed about all necessary travel documents and health requirements for their destinations. Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares. Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel-related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self‑motivated with the ability to work independently and manage tasks successfully. Work Perks – What’s in it for you Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program and paid volunteer days. Benefits Include Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, personal, and sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average range between $60,000 - $67,000. The annual salary range listed represents the total compensation package, excluding benefits. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. Applications close: #J-18808-Ljbffr FCM