Director of Hospitality

Director Of Hospitality - Senior Living

Position: Director of Hospitality - Senior Living

Location: Simsbury, CT

Hours: Full Time Salary: $70,000-$80,000/yr

Pay Frequency: Weekly – Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Employee Perks & Rewards

Director Of Hospitality Job Summary

The Director of Hospitality will oversee front-of-house operations, catering services, and resident services across Independent Living (IL), Assisted Living (AL), and skilled nursing facilities. This leadership role emphasizes enhancing the resident experience through:

• Exceptional Service: Foster a culture of high-quality service that prioritizes resident satisfaction.
• Hospitality Excellence: Develop and implement hospitality standards that create a welcoming environment.
• Community Engagement: Initiate and promote activities that encourage resident involvement and connection.

The ideal candidate will possess strong leadership skills, a passion for service, and a commitment to improving the quality of life for residents.

Director Of Hospitality Essential Functions And Key Functions

• Collaborate with clients to understand their event requirements, preferences, and expectations.
• Plan, organize, and execute catering events, ensuring a seamless and memorable experience for clients and guests.
• Coordinate with vendors, including catering services, decorators, and entertainment providers, to ensure all aspects of the event are well-managed.
• Create detailed event timelines and manage event logistics to ensure timely execution.
• Address and resolve any issues or challenges that may arise during events.
• Provide exceptional concierge services to guests, including answering inquiries, making reservations, and offering personalized assistance.
• Maintain a professional and welcoming atmosphere for guests, ensuring their needs are anticipated and met.
• Handle guest complaints or concerns promptly and effectively, striving to exceed expectations.
• Keep abreast of local events, and services to provide guests with relevant information.
• Coordinate with maintenance staff to address any repairs or improvements needed in a timely manner.
• Manage scheduling and logistics for meeting rooms, ensuring availability and proper setup.
• Work closely with vendors to ensure the timely delivery of supplies and services.
• Develop and maintain relationships with facility-related service providers.

Work Environment

This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.

Required Skills/Abilities

• Proven experience in event planning and coordination, with a focus on catering events.
• Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
• Excellent organizational and multitasking abilities to manage diverse responsibilities.
• Knowledge of concierge services and a commitment to delivering exceptional guest experiences.
• Facility management experience, including overseeing maintenance and coordinating logistics.
• Proficient in Microsoft Office and event planning software

Required Education and Experience

• Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
• Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.