Field Service Technician - Heating products

Job Description

Job Description

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!  

Schedule: Monday - Friday,  7am to 4pm
Pay Rate: $32-$37/hr. 
Location: Malta, NY; Relocation assistance available for US based candidates
Travel: 5% local
Position Type:  Full-time, direct hire
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:

• Perform daily activities at customer site involving heating systems for semiconductor wafer manufacturing applications
• Measuring and drawing piping as seen in field per company engineering standards
• Installation, commissioning, maintenance, and troubleshooting heating systems
• Schedule field service calls and arrange travel plans to meet the company’s and customer’s objectives
• Install, commission, and verify performance of products and solutions at the customer’s site
• Troubleshoot existing equipment to ensure proper operation and customer satisfaction
• Provide customer onsite training and support
• Perform preventative maintenance on systems per the service agreement
• Provide feedback to the engineering and sales management regarding actions taken on each customer visit to ensure quality assurance and improvement initiatives are being met
• Assist with new bid installation, drawing, and measurement project reviews
• Assist sales and application engineering with approval process or revisions as needed
• Coordinate inventory and orders for spare parts and products with company sales coordinators as needed
• Provide RMA or Customer Feedback reports for issues found in the field
• Maintain clean and safe environments for company associates, customers, and other contractors when on-site
• Follow and maintain all safety and documentation requirements when on customer’s sites
• Training will be provided to ensure success of the new team member

Requirements:

• A High School Diploma required; associate degree in science or construction related field desired
• Two or more years of experience in a field service role is desired
• Semiconductor Fab and Clean room experience a plus
• Experience related to electrical heating products and temperature controllers is a plus
• Must be a self-starter and can be effective with little or no supervision
• Experience with measurement tools and small hand/power tools
• Ability to read and interpret blueprints and wiring schematics
• Strong ability to utilize Word, Excel, and other PC tools
• Familiarity with quality and technical testing tools such as digital multimeters, temperature measuring devices, etc.
• Excellent and demonstrable verbal and written communications in English
  • Spanish language experience is a plus
• Comfort with working directly with a variety of customers and industries
• Ability to perform physical tasks such as lifting 50 pounds, climbing narrow stairs/ladders or working in tight spaces during some technical work such as measuring gas piping systems and other customer structures
• Comfortable working with equipment powered by high-voltage and following onsite safety protocols

Physical Effort/Activities:
May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50-75 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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