Service Manager

Careers Service Manager McMinnville, TN Type of Employment Full Time TriGreen Equipment is seeking a Service Manager or an experienced Service Technician ready to take the next step into a leadership role. This opportunity is ideal for individuals with hands-on expertise in diagnosing, repairing, and maintaining commercial lawn care equipment, agricultural machinery, and worksite products , and who are ready to lead a high-performing service team. The ideal candidate is a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving service department efficiency and profitability. Major Functions and Scope: Represent TriGreen Equipment in a professional and honest manner, including appearance and dress in accordance with corporate standards. Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction. Implement annual departmental goals and budget in alignment with organizational financial and operational targets. Execute the Service Department marketing plan and monitor performance monthly to ensure goals are met. Lead the adoption of best practices and standardized processes across the department. Monitor department and individual employee performance in line with labor sales goals and expense controls . Schedule and assign jobs to service team members based on skills and knowledge. Coordinate and resolve interdepartmental concerns and workflow issues. Submit all service warranty claims and Product Improvement Program (PIP) claims within designated timelines to ensure maximum reimbursement. Maintain tools, equipment, and vehicles in safe and operational condition. Ensure the Service Department is equipped with necessary tools and that all service equipment is properly maintained. Maintain a clean, safe, and organized service department environment. Make recommendations for the purchase and maintenance of service vehicles to support profitable operations. Establish and manage a priority system for scheduling service work to ensure timely and efficient completion of work orders. Review departmental performance reports and evaluate staff effectiveness. Conduct regular departmental meetings to communicate updates, goals, and improvements. Perform additional duties as assigned by the supervisor. Knowledge, Experience, Competencies, and Supervision: Minimum 3+ years of experience in Service Department operations . Graduation from a John Deere Tech Program is preferred but not required. Strong proficiency in Microsoft Office applications and standard internet functions. Understanding of basic financial principles relevant to Service Department operations. High school diploma or GED equivalent required. Ability to interpret and analyze internal reports and departmental financial statements. Familiarity with John Deere equipment and competitive products. Previous supervisory or management experience is preferred but not required. Strong organizational skills and attention to detail. Ability to diagnose and repair mechanical issues related to agriculture and outdoor power equipment is preferred. Strong written and verbal communication skills. Effective problem-solving, business planning, and interpersonal skills. Ability to communicate effectively with individuals or groups, including employees and customers. Skilled in negotiating customer concerns to achieve satisfactory resolutions. Capable of collecting and analyzing data, establishing facts, and drawing valid conclusions. This role supervises Service Administrators, Service Foremen, Service and Setup Technicians, and Delivery Personnel . Must be physically capable of lifting at least 75 pounds and performing duties that involve standing, bending, squatting, or sitting for extended periods. Benefits: TriGreen Equipment offers a competitive and comprehensive benefits package , including: BC/BS Health Insurance Guardian Dental and Vision Insurance 401(k) Retirement Plan with Company Match Paid Holidays and Vacation Opportunities for career development and advancement Pre-Employment Requirements: This position requires the successful completion of pre-employment screenings, including a drug screen . Ready to Lead? #J-18808-Ljbffr TriGreen Equipment