Training Specialist (Operations)

Overview Join to apply for the Training Specialist (Operations) role at PharmaCord . Important Notice: Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process. PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling; video interviews may be conducted via Microsoft Teams, and official meeting links will be sent from an official PharmaCord domain or through our scheduling platform, Calendly. We will never request bank information or send checks to purchase home office equipment. If you receive any suspicious communication, report it to our Talent Acquisition team at View email address on click.appcast.io . When you join the team as the Training Specialist, you'll have the opportunity to make a difference in how our team members provide support to the patients we serve. You will help ensure we compassionately deliver an exceptional experience to patients each day, supporting team members by providing training on key aspects of how they perform their roles, including the use of our proprietary system PharmaCord Lynk. Your goal as the Training Specialist will be to create informative and relevant training content and activities, promote company efficiency, and improve the skills of all personnel. A typical day in the life of a Training Specialist will include the following: The responsibilities include, but are not limited to the following: Collaborate with management to identify company training content needs. Maintain content in a library of reusable assets such as pictures, video, and templates. Design, develop, author, narrate, record, edit, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, and audio. Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations. Act as a member of the training faculty, conduct training in areas of subject matter expertise. In collaboration with Operations and Quality, develop monitoring systems to ensure that all employees are performing job responsibilities according to training. Facilitate and track surveys for training feedback. Assist in collecting assessment data for ongoing monitoring. Facilitate mock calls and scenarios for new team members. Requirements Bachelor’s Degree in business, HR, education or related field Impressive communication, presentation, and interpersonal skills A minimum of 1-3 years of proven experience in a teaching/training position Application of adult learning and blended learning principles, with attention to the 70:20:10 principle of learning transfer Solid knowledge of the latest corporate training techniques; knowledgeable of various learning styles Excellent time management and organizational skills This is an office-based position; the ability to sit for extended periods is necessary Flexibility to travel as needed is preferred All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19 Location: Jeffersonville, IN. Willingness to work in this location; PharmaCord reimburses tolls at the frequent user rate after 40 trips per month Physical Demands & Work Environment Typically required to talk or hear; sit for long periods; type with 35 WPM at 97% accuracy Flexibility to travel as needed is preferred Professional office environment; standard office equipment used Benefits Company paid Short-term Disability (STD) 401(k) with company match up to 4% Medical, Dental, and Vision benefits; PharmaCord covers 75% of Medical Premiums Wellness discounts of up to $260 per year Annual HSA employer contribution Company paid and voluntary Life Insurance options Voluntary Life, AD&D and Long-Term Disability Insurance Paid Parental Leave Wellness and Employee Assistance Programs PTO, flex days, and paid holidays Employee Referral Program Ambassador Program Tuition reimbursement up to $5,000 per year Additional Information Any offer of employment is contingent on completion of a background check to company standard. This job description is not a comprehensive listing of duties and responsibilities and may change at any time. PharmaCord is an equal opportunity employer and encourages diversity. COVID-19 vaccination is recommended to maintain a safe workplace. Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter, and Facebook. #J-18808-Ljbffr