Team Leader

Role Description

As a Team Leader with FCM Travel Solutions, you’ll step into a role that’s as rewarding as it is dynamic. This is more than just a leadership position – it’s your chance to cultivate a thriving team, inspire growth, and deliver exceptional service to our clients.

In this role, you’ll be at the heart of our operations, combining strategic vision with hands-on collaboration. You’ll support and elevate your team, foster client relationships, and champion innovation to achieve outstanding results. Through mentoring your team, addressing challenges, and elevating the customer experience, your leadership will play a pivotal role in shaping the future of corporate travel.

Key Responsibilities

• Provide day-to-day support to team members
• Assist with questions, escalations, and problem-solving
• Drive financial results and achieve KPI targets
• Coach and develop team members to improve performance
• Motivate and maintain strong team engagement and morale
• Identify and develop future leaders within the team
• Provide clear vision, direction, and focus
• Monitor team performance to ensure goals are met
• Implement and evaluate new processes and procedures
• Analyze trends and patterns in team performance to identify improvement opportunities
• Build and maintain effective relationships with clients, vendors, and internal stakeholders
• Lead by example with discipline, consistency, and a solutions-oriented mindset
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• 2+ years of demonstrated leadership experience in a professional setting
• 2+ years recent of experience in Corporate Travel required
• 2+ years recent of knowledge and experience using Sabre required
• Proven track record in sales, corporate travel, or related fields.
• Exceptional organizational abilities and strong business acumen.
• Outstanding communication skills with a knack for problem-solving.
• Knowledge of corporate travel systems, policies, and procedures.
• Confidence to manage change and inspire adaptability.
• A collaborative, team-first mindset with strong coaching skills.
• Drive, determination, and a passion for success.
• Ability to create an engaging and motivating team environment.
• 100% belief in and commitment to the FCM systems and philosophies
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location

Remote, USA

Salary

For this position, we anticipate offering an annual salary of $90,000.

Company Description

Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.