Operations Excellence Manager

Company Description

At TA Services, we don't just move freight - we move business forward. Since 1986, we've been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn't an afterthought - it's a competitive advantage. We're intentional about building a workplace where you're supported, tachallenged, and equipped to grow. From day one, you'll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there's no limit to what we can achieve. If you're driven, collaborative, and ready to win, you'll fit right in.

Here's what drives us:

• People First - We lead with care, connection, and respect.
• Service - Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety - Built into every move we make.
• Results - High standards. Real outcomes.
• Innovation - We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let's take a closer look at the role.

Job Description

Position Summary

The Operations Excellence Manager (WMS / Data) leads systems, data, reporting, and technology initiatives across TA Services' warehouse operations. This role drives standardization, process improvement, automation, and technology implementation to support current business needs and future growth.

Days and Shift Information

• Full-time, Monday through Friday.
• Standard business hours, with flexibility to support operational needs, project implementations, and site requirements.
• Travel between warehouse locations may be required.

Key Responsibilities

• Operational Excellence & Technology Strategy: Develop and execute strategies that improve warehouse operations through WMS optimization, warehouse automation, JotForms, system enhancements, and new site implementations. Partner with Corporate IT and the PMO to ensure solutions are scalable, secure, sustainable, and aligned with business objectives.
• Systems, Data & Reporting: Standardize dashboards, reporting, data mappings, and systems across warehouse locations. Drive reporting automation, maintain comprehensive system documentation and work instructions, provide database power-user support in partnership with IT/Data, and lead JotForms planning and development.
• Project Management & Continuous Improvement: Lead cross-site technology and process improvement initiatives, including WMS configuration, new implementations, and workflow optimization. Own cost-saving initiatives at SILC and Janesville, evaluate emerging technologies, and establish project tracking and accountability measures to deliver measurable results.
• Cross-Functional Collaboration & Resource Optimization: Coordinate with warehouse leadership, Corporate IT, PMO, HSE, Quality, Inventory, and other business partners to align priorities, secure appropriate reviews and approvals, and ensure consistent processes across sites. Optimize shared resources across locations and customer accounts while maintaining transparency and accountability for customer-funded resources.
• People Development & Cultural Leadership: Lead, coach, and develop direct and indirect team members through clear expectations, performance feedback, cross-training, and career development opportunities. Foster collaboration, adaptability, accountability, and an enterprise-wide mindset while championing the TA Way and its core values of People First, Service, Safety, Results, and Innovation.
• Partner with customer and operational stakeholders to support processes involving expandable and returnable packaging programs, including tracking, inventory visibility, asset utilization, reporting, and continuous improvement initiatives to improve efficiency and reduce cost.

Work Environment

• Work is primarily performed in an office setting, with regular engagement with warehouse operations and site leadership.
• Requires collaboration with multiple warehouse locations, Corporate IT, the PMO, and other cross-functional departments.
• May require travel to warehouse sites and occasional flexibility to support implementations, operational needs, and time-sensitive projects.
• Must be comfortable balancing multiple projects, shifting priorities, and resource constraints in a fast-paced operational environment.

Qualifications

Education

• Bachelor's degree in Information Systems, Information Technology, Data Analytics, Business Administration, Supply Chain Management, Operations Management, or a related field preferred.
• Equivalent relevant experience may be considered in place of a degree.

Experience

• Strong knowledge in operational excellence, warehouse systems, data analytics, technology implementation, project management, or a related field preferred.
• Experience with Warehouse Management Systems (WMS), warehouse processes, systems configuration, or implementation support.
• Experience developing dashboards, reporting solutions, data structures, and automated reporting processes.
• Experience managing cross-functional projects, implementing process improvements, and driving measurable operational or cost-saving results.
• Experience supporting or managing returnable and expandable packaging programs , including material flow, asset tracking, inventory management, container utilization, and packaging lifecycle processes within a manufacturing, warehousing, or logistics environment.
• Knowledge of packaging return systems, dunnage management, reusable container programs, and related operational reporting and performance metrics.
• Familiarity with database concepts, data mapping, system integrations, and collaboration with IT or data teams.
• Experience with JotForms or similar workflow and form-building platforms preferred.
• Proficiency with Microsoft Office, particularly Excel, and business intelligence or reporting tools. Experience with Power BI, SQL, or comparable data and analytics platforms is preferred.
• Demonstrated ability to manage competing priorities, allocate resources effectively, and communicate technical concepts to both technical and nontechnical audiences.

Personality Traits and Core Competencies

• Strategic Thinker: Connects day-to-day initiatives with long-term business goals and enterprise priorities.
• Strong Communicator: Communicates clearly and consistently with leadership, team members, IT partners, and operational stakeholders.
• Collaborative Leader: Builds productive relationships across sites, functions, and customer teams.
• People-Focused: Leads with empathy, accountability, adaptability, and a commitment to employee development.
• Results-Oriented: Takes ownership of initiatives, establishes measurable goals, and follows projects through to completion.
• Innovative and Resourceful: Identifies opportunities to improve processes, maximize resources, and implement sustainable solutions.
• Adaptable: Responds effectively to changing priorities and operational demands.
• Detail-Oriented: Maintains accuracy, documentation, standardization, and appropriate controls across systems and reporting.
• Enterprise-Minded: Considers the broader impact of decisions on TA Services, its customers, and its warehouse network.

Additional Information

Pay/Benefits/Perks

• Competitive annual salary based on experience and qualifications.
• Accrue up to five days of PTO during the first year. Two weeks of vacation, plus one week of PTO, accrue on the first anniversary.
• Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Additional benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.