Service Delivery Leader - Global Relationship Manager

Service Delivery Leader - F&A - R2R Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Service Delivery Leader - Global Relationship Manager! This role ensures Genpact experiences with current clients through relationship building and understand its clients needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services. Responsibilities: - Responsible driving growth within a regional portfolio or account of >$5 M through partnership with enterprise sales and mining of existing relationships; - identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services. - Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans. - Leads account planning and account strategy. - Understands the levers that impact P&L and contract or change management to drive improved account performance. - Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy. - Understand the marketplace and the competitor offerings provide market intelligence for costing on proposals cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration. - Source new growth opportunities by looking for areas to add value to clients business aligning the team necessary to engage with the opportunity and pursuing with vigor. - Develops meaningful internal/external relationships with C-suite leaders across the client organization. - Builds reputation as a trusted advisor with CXO Business and Functional leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; - and shares creative ideas and new value propositions regularly. - Build run and be responsible for the governance around customer and Genpact communication to enable better visibility transparency and partnership within the relationship. - Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers. - Work upon keeping the client as Trusted Advisor in Client Satisfaction surveys and action any feedback received in the survey. - Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to C level executives. - Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO). - Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained. - Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives. - Provide insights on what is happening with customers financials and drive business strategies within operating teams to make valuable contributions to the customer. - Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability. - Partner with onshore and offshore delivery teams to build effective deal solutions. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Certified Financial Analyst (CFA) - SkillabSkillab, Certified Information Systems Auditor (CISA) - The Institute of Chartered Accountancs of India (ICAI)The Institute of Chartered Accountancs of India (ICAI), Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning Required Skills Banking Capital Markets, Data Analytics, External Reporting, Financial Analysis Reporting, Intercompany Accounting, Oracle ERP Applications, People Leadership, Performance Testing, Predictive Forecasting, Process Standardization, SAP Enterprise Resource Planning (ERP), Stakeholder Management Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - R2R Remote Type - Office Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 80,500 to 100,000 USD “Los Angeles, California based candidates are not eligible for this role. New York area candidates are eligible for this role only.” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We’re an advanced technology services and solutions company that delivers lasting value for leading companies globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. With our AI-first mindset, hands-on innovation, and impact that actually matters, you’ll build the skills and future you want—on your terms. Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam.