SaaS Client Services Manager — 24/7 Support Leader
$100k - $140kGlobal Relay
A leading technology company in New York is seeking a Manager, Client Services to lead their client-facing teams in a fast-paced environment. This role requires strong technical problem solving and leadership experience in SaaS support. The ideal candidate will have at least 10 years in a client-facing role and 5 years in leadership. This position offers a competitive salary ranging from $100,000 to $140,000 and comprehensive benefits. #J-18808-Ljbffr Global Relay
- Empower is a fast-moving startup transforming the gig economy. This role manages a remote team of 4-6 Customer Support agents reporting to the VP of Customer Experience. You will lead, coach, and scale QA, refine escalation protocols, recruit and train new team members,...SuggestedRemote job
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...SuggestedFlexible hours
- ...Bilingual Customer Success Manager in the USA (SaaS Product Vertical) New York... ...Success Manager for our client focused on driving digital... ...success team is to provide support for customers as they transition... ...overall customer service, and ensuring that your customers...Suggested
- A technology company is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. This remote role emphasizes... ...with clients, leveraging strong communication and B2B SaaS experience. Ideal candidates have over 3 years in a similar...SuggestedRemote jobFlexible hours
- ...company specializing in AI is seeking a Customer Success Manager to oversee post-sales client engagements. In this fully remote role, candidates will manage... ...in the US and Canada. An ideal applicant will have SaaS experience, strong problem-solving skills, and a relevant...SuggestedRemote job
$70k - $90k
A leading B2B SaaS company seeks a Customer Success Manager to manage key client relationships, ensuring adoption and satisfaction. This remote role is open to New York-based applicants only, offering a competitive salary of $70,000-$90,000/year. Responsibilities include...Remote jobFlexible hours$110k - $140k
Customer Success Manager - Healthcare SaaS - $110-140K Base + 20% Bonus - Remote - 5.0 Glassdoor Customer... ...within their existing hospital client base. You will manage $1.5-2.5M in ARR... ...insurance verification, and patient financial services MUST have credible experience working...Remote jobFull timeWork at officeWork from homeHome officeFlexible hours$60 - $80 per hour
Customer Success Manager - Patent/Legal SaaS - $80K+ Bonus - 4.1 Glassdoor - IP... ...metro area. Solution Our client is a provider of USPTO patent... ...for customer success, service, support. * Our customer retention... ...improved by 30% since the new leader joined the company, and this...Full timeLive inRemote workWork from homeHome officeFlexible hours- jrni is seeking a Customer Success Manager to implement and scale our enterprise SaaS platform for large customers,... ...opportunities while collaborating with support, marketing and sales to ensure... ...to expansion and ensuring top-tier service for #J-18808-Ljbffr jrni
- Virtuous, a nonprofit-focused SaaS provider, is seeking an Enterprise Customer Success Manager to drive adoption, retention, and expansion for our largest nonprofit clients. You will report to the Manager of Enterprise Customer Success and collaborate with Marketing, Sales...
- Flexential is seeking a Supervisory leader for Technical Support to guide a 24/7 IT enterprise support team. You... ...across shifts. You will partner with managers to optimize processes, onboard new... ...to stakeholders while maintaining service quality. #J-18808-Ljbffr...Shift work
- Recruitics is seeking a Client Director to own a portfolio across our recruitment marketing platform ecosystem, including Vision, ApplyAnywhere... ...analytics and sales, requiring 5+ years in digital marketing or SaaS, strong stakeholder influence, and the ability to translate...Remote job
$85k - $95k
Richmond University Medical Center in Staten Island, NY, seeks a Desktop Support Supervisor to oversee day-to-day desktop support, imaging, patching, and onsite/offsite tech coverage across all hospital sites. The role requires a Bachelor's in IT/CS and 5+ years in desktop...$60k - $67.5k
...is looking for a Customer Success Manager to foster relationships with clients and ensure customer satisfaction.... ...The ideal candidate will have B2B SaaS experience and polished communication... ...comprehensive benefits. Join a supportive environment that values innovation...- Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4-6 agents reporting to the VP of Customer Experience. The shift is 12 AM-8 AM EST with weekend coverage, and training hours will follow during standard business hours...Remote workShift workNight shiftWeekend work
$80k - $110k
A leading healthcare technology firm is seeking an RCM Client Success Manager to support clients in their post-go-live journey. This role combines clinical expertise with strategic client management to ensure successful outcomes. The ideal candidate will possess an active...Remote jobFlexible hours- Gong.io is seeking an Engagement Manager for their Professional Services team in Salt Lake City to manage successful customer engagements. You will oversee... ...and implement strategies for Gong's enterprise clients. The ideal candidate will have 6+ years of project management...
$149k - $175k
Gong is seeking an Engagement Manager on their Professional Services team in New York City. You will manage successful engagements for Gong customers, ensuring they are satisfied and well-supported throughout the engagement lifecycle. The ideal candidate will have extensive...Full timeFlexible hours$90k - $120k
...is the first new platform to manage corporate cash and liquidity in... ...stablecoins converge to deliver 24/7 programmable liquidity at... ...customers as we build product, service models, and continually improve... ...similar customer-facing role in SaaS Demonstrated ability to...Remote workHome officeFlexible hours- As a Senior Customer Success Manager, you are the strategic value owner... ...Health cash plan, online GP, 24/7, Employee Assistance Plan And... ...or Strategic customers in a SaaS or technology environmentTechnically... ..., multi-stakeholder sales and service environmentComfortable working...Work from home
- A technology firm in New York is seeking a Technical Engagement Manager to oversee client project delivery and ensure operational success. The role requires at least 3 years of experience in project management and strong communication skills. The ideal candidate will balance...Flexible hours
- Cradle, a distributed biotech software company, is seeking an Engagement Manager within Customer Success to ensure the world's largest biotech and pharma customers realize value from Cradle's platform. You will own portfolio-level success, build relationships with senior...
$140k - $175k
...Impact: The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management... ...quality technical & business service delivery for a select group of clients...Temporary workWork at officeFlexible hours- Account Executive, AI SaaS | Onsite in New York, NY | Local Candidates... ...considered.About the RoleOur client is looking for a hands-on... ...buyers, including product leaders, engineering leaders, CMOs, revenue... ..., negotiation, pipeline management, and forecasting skillsPrior...Contract workWork at officeLocal areaRemote workRelocation
- ...Enterprise Software, Data Analytics, SaaS & PaaSJob Type: Permanent,... ...job nowJob DescriptionOur client is a next-generation B2B AI platform... ...Sales orientation. • Able to manage time, leads, and produce... ...complaints regarding sales and services. • Achieve monthly & quarterly...Permanent employmentFull timeRemote workHome office
- New YorkProfessional Services - Professional Services /Full... ...planning and performance management platform built for agility... ...of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake,... ...intelligence (AI) tools to support parts of the hiring...Full time
$181k - $323k
...technology. Come be a part of what’s next.The RoleWe are seeking a Client Services Manager to join our growing Studio Operations and Services team.... ...will be responsible for managing the day-to-day production support needs of Netflix Studios Brooklyn. This position reports to...Hourly payFull timeLocal areaImmediate startFlexible hours$210k - $250k
Celonis is the global leader in Process... ...growing enterprise SaaS companies, we are... ...planet.The Team:The Client Director is a senior... ...and Professional Services to grow, protect,... ...strategic account management, with at least 5 years... ....Unrivaled Family Support: Benefit from our...Full timeWork at officeLocal areaImmediate startRemote workWorldwideFlexible hours- EverCommerce, including the PaySimple brand, is seeking a Customer Success Manager to develop deep relationships with an assigned portfolio of customers, educate users, drive adoption, and navigate value-add conversations for our software and payment solutions. You will...Remote job
- ...leading AI video platform, is hiring a commercially minded Customer Success Manager to own outcomes, relationships, renewals, and organic growth across a portfolio that includes media and tech leaders. You will onboard customers, advise senior stakeholders, monitor usage,...
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