Services Consulting Specialist

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base.

You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem. Responsibilities Pre-Sales & Prospect Engagement - Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model - Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites - Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward - Support Sales on RFP responses related to implementation and operations activities - Provide strategic guidance on pilot programs during the pre-sales cycle - Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors. ) Scoping & Commercial Support - Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models - Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope - Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers. - Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.