Shift Supervisor

Shift Supervisor

The Shift Supervisor is responsible for leading a unionized workforce during an assigned rotating shift at a 24/7 pharmaceutical glass tubing manufacturing facility. This role ensures that all safety, quality, and productivity objectives are met by effectively coordinating personnel, addressing production challenges, and maintaining open communication with both incoming and outgoing shifts. The Supervisor plays a key role in workforce management: including scheduling, payroll processing, and performance reviews.

Reports To: Production Manager

How You Will Contribute

• Directs and coordinates the daily activities of the production workforce to meet established safety, quality, and productivity targets.
• Promotes a workplace culture based on teamwork, communication, and accountability.
• Communicates with supervisors across all shifts to ensure seamless hand-offs and operational continuity.
• Collaborates with Production and Quality teams to prioritize production goals, resolve quality concerns, and manage machine or process issues.
• Acts as the first line of response for addressing safety incidents, equipment breakdowns, and workforce challenges.
• Coordinates daily and long-term scheduling to maintain coverage and adjust for absences or workload changes.
• Maintains accurate payroll records and manages time and attendance using internal HRIS system.
• Conducts employee performance evaluations, supports skill development, and ensures adequate cross-training within the team.
• Handles employee relations issues through coaching, counseling, and conflict resolution.
• Monitors shift performance metrics and ensures timely, efficient production and job changes.
• Conducts or assists in workplace investigations to address and resolve workplace issues, ensuring adherence to company policies, the Collective Bargaining Agreement, and legal requirements.
• Supports root-cause analysis and corrective actions for quality or safety incidents.
• Enforces compliance with all safety, health, environmental, and quality regulations (ISO and internal standards).
• Maintains proper inventory and usage of materials to minimize waste and optimize throughput.
• Follows the 4 C's outlined in the company policy - communication, commitment, continuous improvement, and customer satisfaction.
• Exemplifies all safety, health and environment rules, company rules, regulations and ISO procedures and work instructions.
• Commits to the execution and evolution of continuous improvement and operational excellence objectives through process design, problem solving, knowledge sharing, and teaching others.
• Leader of teams, coach, teacher, trainer, and consultant to their assigned employee team(s).
• Facilitates improvement implementation through deployment of the Nipro OPEX model and works to involve everyone in the pursuit of sustained beneficial change.
• Sustain implementation through learn-by-doing methods, and provides leadership, coaching and training in OPEX processes to team members.
• Focuses site teams on continuous improvement, by involving people in meeting productivity and site objectives.
• Supports site OPEX coordinators continuous improvement interventions and employee teams.
• Ensures predicted improvements are made, measured, completed, and linked to operating results.
• Participates in Best Practice sharing, assures Kaizen Team Events are recorded.
• Identifies opportunities to implement common processes and best practices.
• Verifies all team members follow standard work consistently to ensure efficiency and quality in the process.

What You Bring To Nipro (Skills)

Education:

• High School Diploma or GED required; Associate degree or some college coursework preferred.

Experience:

• 2–4 years of supervisory experience in a manufacturing environment, preferably with union workforce management.
• Experience in glass manufacturing or similar industrial setting is strongly preferred.

Skills:

• Strong interpersonal and communication skills (verbal and written)
• Working knowledge of manufacturing metrics, quality systems, and lean tools (problem solving)
• Solid organizational skills with the ability to manage multiple priorities
• Proficient in Microsoft Office Suite; SAP knowledge is a plus
• Demonstrated ability to lead, coach, and develop employees

Additional Requirements:

• Must be available to work assigned shift as needed for supervisory coverage, including weekends or holidays.

Why You Should Apply

• High-impact role in manufacturing operations
• Collaborative work environment
• Career growth within a global organization

Salary Range: $75,000 - $85,000 annually, plus eligibility for additional supervisory incentive pay.

Benefits:

• Cash Incentive Plan: Bonus Eligibility
• Supervisory Incentive Pay: Quarterly Incentive Pay, Coverage Pay, Holiday pay
• Dental, Medical, Vision insurance
• 401(k)
• 401(k) matching with a non-elective contribution based on your combined age and years of service.
• Employer Paid Life Insurance
• Employee assistance program
• Flexible spending account
• Employer Paid Short- and Long-Term Disability
• Career Advancement
• Paid Time Off

Nipro delivers on its purpose to help all people Live Longer. Live Better.

Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch—patients, partners, and team members. We believe that every colleague at Nipro plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all. Respect is active and essential at Nipro - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.

We care: We seek commitment. In return, as a company we are also committed to our past, present, and future colleagues.