Restaurant General Manager

Job Description

Job Description

Summary Description

The General Manager (GM) is responsible for effectively managing, directing and supervising all

functions and activities of the restaurant. The GM is directly accountable for the maintenance and

success of all goals. The GM must provide friendly customer service to all guests thereby helping to make

their visit to the restaurant a positive experience.

Essential Job Functions

 Understand completely all policies, procedures, standards, specifications, guidelines and training

programs.

 Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all

times.

 Achieve company objectives in sales, service, quality, appearance of facility and sanitation and

cleanliness through training of employees and creating a positive, productive working

environment.

 Owning following through on all restaurant maintenance and repairs, communicating with

Directors and Owners where necessary.

 Control cash and other receipts by adhering to cash handling and reconciliation procedures in

accordance with restaurant policies and procedures.

 Make employment and termination decisions including interviewing, hiring, evaluating and

disciplining all personnel as appropriate

 Fill in where needed to ensure guest service standards and efficient operations.

 Continually strive to develop your staff in all areas of managerial and professional development.

 Prepare all required paperwork, including forms, reports and schedules in an organized and

timely manner.

 Ensure that all equipment is kept clean and kept in excellent working condition through personal

inspection and by following the restaurant’s preventative maintenance programs.

 Ensure that all products are received in correct unit count and condition and deliveries are

performed in accordance with the restaurant’s receiving policies and procedures.

 Oversee and ensure that restaurant policies on employee performance appraisals are followed and

completed on a timely basis.

 Schedule labor as required by anticipated business activity while ensuring that all positions are

staffed when and as needed and labor cost objectives are met.

Knowledge, Skills and Abilities

 The ideal candidate will possess a bachelors degree with two or more years of industry and

management experience. 

 Knowledge of service and food beverage operations.

 The ability to manage in a diverse environment with focus on client and customer services is

essential to success in this role.

 Experience in Leadership, Management, Planning

 High level of professionalism, efficiency and motivation

 Must be able to communicate clearly and effectively, both in-person and via e-mail. 

 Be able to work in a standing position for long periods of time. 

 Math skills and understanding of basic conversions. 

 Must be able to lift 20 lbs frequently and up to 50 lbs occasionally. Regular rearranging of

furniture is required.

 Positions requires standing, bending and walking throughout the workday.

 Must be able to expedite (expo) the line. 

 Must be available holidays, nights and weekends, 50-55 hours per week, or more as needed.

The General Manager may be required to perform non-managerial duties at times, however, these duties

must not exceed 51% of the total duties performed. In an attempt to avoid high labor costs when the

restaurant is slow, the General Manager may send employees home and perform their duties instead.

These duties include, but are not limited to filling in for a hostess or server as needed.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Company Description

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.