Account Manager

Description

Purpose: 

This position is responsible for the promotion and sales of ready-mix concrete products through the execution of company sales strategy, building and cultivating relationships with existing and potential customers, and identifying needs and selling appropriate products to meet those needs, while representing and promoting the values and mission of the organization. 

Essential Functions:

• Perform all job duties in accordance with company safety and environmental policies and procedures without exception.
• Adhere to all company policies and procedures while promoting and adhering to company values.
• Prepare customer quotes providing information on pricing in accordance with the established pricing matrix, quality of products, and services. 
• Place orders with the appropriate department and monitor production and delivery of orders.
• Develop and maintain relationships with key and target accounts to ensure total customer satisfaction, business partnerships and growing levels of commercial, residential and/or utility activity.
• Consult with corporate management to plan business objectives, coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.
• Develop and execute a plan to maintain contact with customers within assigned territories to ensure customer satisfaction and build strong personal relationships with company owners and other key personnel with products and services and to develop additional needs.
• Troubleshoot customer complaints/problems regarding billing, quality, quantity, and service. 
• Provide efficient resolutions to instill customer satisfaction. 
• Assist the Billing and Credit departments in resolving account issues.
• Actively participate in networking events and trade associations, and area chambers to promote Company products and services. Entertain customers to develop and enhance effective customer relations.
• Assist customers and Quality Control in expediting required mix design submittals.
• Perform project research and review concrete specifications to submit to quality control for verification and approval prior to bidding projects.
• Develop an understanding and monitor the performance of each contractor in areas such as credit, pricing, delivery efficiency and purchasing habits. Assist the accounting department with billing issues and collections on customer accounts.
• Perform other tasks as assigned.

Requirements

Minimum Requirements:

• Bachelor’s degree required or equivalent combination of education and experience.
• Three (3) to five (5) years’ construction industry experience, preferably in the target market.
• Excellent people skills and customer-focused philosophy.
• Must be able to communicate effectively with people at all operations levels.
• Must have experience in budget and goal preparation, contract negotiation and program development.
• Computer proficiency to include Word, Excel, and Power Point.
• Have good mathematics skills including use of feet, inches, and fractions.
• Valid driver’s license in state of residence.

Physical Demands:

• Can kneel, crouch, crawl, climb, balance, bend, twist, reach, and feel.
• Can sit, stand, walk, stoop, write, push, and pull. 

Knight’s Companies is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.