Assistant Account Manager

Assistant Account Manager

Russell-Massey & Company is seeking a motivated, customer-focused Assistant Account Manager to train to join our growing team. All training and licensing is paid for by us. In this role, you will be assisting customers with their personal insurance needs. You will be paired with an experienced insurance professional that will train and guide you as you start your insurance career. This is an administrative position offering salary plus bonus, not a sales position. Annual salary is commensurate with directly applicable experience and/or direct industry experience. If you enjoy working with people, thrive in a professional team environment, and are looking for a stable career with growth opportunities in the insurance industry, this could be the perfect fit.

What We Offer

• Competitive Pay: $35,000 – $39,000 per year
• Annual reviews and raises
• Professional Development & Ongoing Training
• Job Stability in a growing, high-demand
• Great Work-Life Balance: Monday–Friday, 8:30 a.m. – 4:45 p.m.
• Licensing Paid by Employer: SC Property & Casualty License

Key Responsibilities

• Identify, qualify, and develop personal insurance opportunities with new and existing clients through in-person meetings, phone calls, online communication, and written correspondence.
• Build and maintain strong client relationships through regular follow-ups, accurate and timely quotes, and ongoing account support.
• Anticipate, respond to, and follow up on client needs to ensure a high level of service and retention.
• Support clients through the renewal process and assist with retention strategies.
• Collaborate with team members, share expertise, and participate in meetings as needed.
• Maintain continuing education (CE) requirements and stay informed on industry trends, new products, legislation, coverages, and technology.
• Qualifications
• Prior experience in a customer service–focused role
• Strong interpersonal skills with a people-oriented, customer-focused mindset
• Excellent organizational skills with the ability to work independently
• Sound judgment, strong decision-making abilities, and professional assertiveness
• Superior written and verbal communication skills
• Excellent time management skills and the ability to thrive in a team environment
• Comfortable with technology and computer systems
• Willingness to obtain a South Carolina Property & Casualty Insurance License (paid for by employer)

Your Future in Insurance Starts Here! A career as an independent insurance professional offers long-term stability, flexibility, and growth. As a Big "I" South Carolina member agency, Russell-Massey & Company represents multiple insurance carriers, allowing us to offer clients a wide range of trusted auto, home, business, life, and health insurance solutions.

With many experienced agents nearing retirement, the demand for skilled insurance professionals continues to grow. If you're looking for a career with purpose, security, and opportunity, we invite you to apply and start building your future with us.