Supervisor, Policy Processing

CVS Health Team Leader

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Directs tasks and responsibilities to team members, ensuring workload distribution is equitable and efficient for Policy Processing on our New Business Team.
• Conducts regular performance evaluations and provides feedback to drive individual and team performance.
• Evaluates operational processes and workflows to identify areas for improvement.
• Develops standard operating procedures (SOPs) to ensure consistent and efficient operations.
• Implements strategies and initiatives to optimize productivity, minimize errors, and reduce costs.
• Analyzes operational issues or bottlenecks, taking appropriate corrective actions.
• Generates regular reports and presentations on operational performance, highlighting trends, challenges, and improvement opportunities.
• Coaches less experienced staff to enhance their skills and knowledge.
• Leads and supervises a team of employees, providing guidance, support, and coaching.

Required Qualifications

• 2+ years experience in people leadership and/or operations processing.
• Experience working in team-based, collaborative environments.
• Ability to plan, execute, and deliver on goals.
• Basic knowledge of business intelligence and data-driven decision making.
• Strong problem-solving and decision-making skills.
• Demonstrated growth mindset, including adaptability and continuous learning.
• Hybrid schedule: Tuesday, Wednesday, & Thursday in office.

Preferred Qualifications

• Healthcare experience
• Working knowledge of collaboration and teamwork
• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision-making skills

Education

• Bachelor's degree preferred or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.