Collections Lead

Job Description

Job Summary The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts. This role provides guidance and support to collections staff, monitors performance metrics, and handles complex or escalated collection cases. The Collections Lead plays a critical role in achieving department goals and ensuring compliance with company policies and relevant regulations.

Essential Functions

• Leads the collections team, providing training, coaching, and guidance to ensure efficiency and compliance with policies.
• Monitors and analyzes collection activities and key performance metrics, making adjustments to strategies as needed to meet department goals.
• Resolves complex or escalated collection cases, negotiating payment arrangements and collaborating with internal departments to address disputes.
• Develops and implements process improvements and strategies to enhance collection efficiency and reduce outstanding receivables.
• Maintains accurate and detailed records of collection efforts and prepares regular performance reports for management.
• Collaborates with cross-functional teams to address account discrepancies and optimize processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or higher preferred
• 5-7 years of collections experience in a medical facility, ambulatory surgery facility, or acute-care hospital required

Knowledge, Skills and Abilities

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Analytical and problem-solving skills.
• Proficiency in collection software, Google Suite, and Microsoft Office, especially Excel.
• Knowledge of CPT, HCPCS, ICD-9, and debt collection laws and regulations.