Dokshop Customer Support Representative

Customer Support Representative – Dokshop (Experienced)Position OverviewWe are seeking a highly experienced Customer Support Specialist to join our team. This role requires handling a medium to high volume of inbound and outbound calls while managing multiple tasks efficiently. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced support environment.Key ResponsibilitiesProvide exceptional customer support through phone, email, and chat channelsHandle a moderate volume of customer calls while maintaining quality and professionalismTroubleshoot customer issues and provide timely, accurate solutionsManage multiple customer inquiries simultaneously with strong attention to detailDocument customer interactions and updating records in internal systemsCollaborate with internal teams to resolve complex issuesFollow established processes while identifying opportunities for improvementMaintain a high level of customer satisfaction and service standardsWork EnvironmentFast-paced, customer-focused environmentRegular interaction with customers and cross-functional teamsMay require handling multiple tasks and systems simultaneouslyRequired Qualifications2+ years of experience in customer support or a related roleProven ability to handle moderate call volume in a professional settingStrong multitasking skills and ability to prioritize effectivelyExcellent verbal and written communication skillsExperience with CRM or support ticketing systemsProblem-solving mindset with a focus on customer satisfactionAbility to work independently and as part of a teamPreferred QualificationsExperience in a fast-paced or technical support environmentFamiliarity with call center metrics and performance standardsAdvanced proficiency with customer support tools and systemsKey SkillsMultitasking and time managementActive listening and communicationCritical thinking and problem-solvingAttention to detailAdaptability #J-18808-Ljbffr Prisma-Graphic