Customer Service Representative

Customer Service Representative $20-$25/hour, based on experience + Spiffs! Full-Time | Elgin, IL Monday-Friday | 7:30 AM-4:30 PM Advantage Contractor Solutions , a family-owned company proudly serving the community since 1992, is looking for an organized, upbeat, and customer-focused Customer Service Representative to join our Elgin team! If you're great on the phone, thrive in a busy environment, and have experience in HVAC, plumbing, electrical, construction, or another skilled trade, we'd love to hear from you! What You'll Do Answer incoming customer calls and emails Provide friendly, professional customer service Schedule and dispatch technicians for service calls Coordinate daily schedules and appointment changes Communicate with customers regarding appointments and follow-ups Keep customer information and service records accurate and up to date Work closely with technicians, sales, and office staff Help resolve customer questions and concerns Keep things organized when schedules and priorities change What We're Looking For At least one year of customer service experience HVAC, plumbing, electrical, construction, or other trades experience strongly preferred Previous dispatching or service scheduling experience is a big plus Strong phone and communication skills Excellent organization and multitasking abilities Comfortable working in a fast-paced service environment Computer proficiency Experience with Service Titan software is a plus Dependable, positive, and team-oriented Strong customer-first mindset Benefits Package: Medical Insurance: 75% employer-paid for employee through BlueCross BlueShield; up to 50% for dependents Dental Insurance: 50% employer-paid Vision Insurance: 50% employer-paid Life Insurance: $25,000 employer-paid policy 401(k) with 1.5% company match Paid vacation 6 paid holidays Skills training and career development Candidates will be required to pass a background check upon being given a conditional offer of employment #J-18808-Ljbffr