Customer Service Specialist

Overview We are seeking a Customer Service Specialist who will play a pivotal role in ensuring the success of our customer experience programs. This individual will act as a trusted point of contact for customers, clients, and internal teams—providing seamless customer support, coordinating travel, and delivering reliable program assistance. The ideal candidate thrives in a fast‑paced environment, adapts quickly to shifting priorities, has a positive attitude, and takes pride in delivering high‑quality service with professionalism and empathy. Key Responsibilities Customer Support: Serve as the primary contact retail customers, clients and internal team members. Manage inquiries by phone and email with professionalism, empathy, and efficiency. Travel Coordination: Arrange and document flights, hotels, and rental cars for attendees, clients, and team members. Ensure accuracy, cost-effectiveness, and a positive travel experience. Program Support: Provide day‑to‑day support for a variety of program initiatives. Shift seamlessly between tasks based on the current priorities. Data & Reporting: Document customer interactions and maintain accurate, up‑to‑date records in CRM systems. Ensure all details are captured correctly to support future inquiries or issues. Issue Resolution: Take ownership of resolving unexpected issues in real time, using critical thinking and resourcefulness to minimize disruption. Engage internal teams or vendors when additional support is required. Collaboration & Ownership: Manage assigned tasks and program responsibilities with a strong sense of accountability. Work independently to deliver results while fostering collaboration and open communication with teammates and stakeholders. Qualifications 1–3 years of professional experience, preferably in customer support, travel coordination, hospitality, or related roles High School diploma or equivalent required; associate or bachelor’s degree preferred Skills & Abilities Strong written and verbal communication skills Excellent problem‑solving abilities with a focus on customer satisfaction Ability to manage multiple tasks simultaneously with strong organization and attention to detail Composed and effective in handling escalated or complex situations Intermediate Excel proficiency Comfortable working with multiple platforms and learning new systems; prior experience with CRM platforms, Concur, Smartsheet, or similar tools is a plus Ability to work independently while thriving in a collaborative team environment Additional Information Full-time, on‑site position Primarily standard business hours, with occasional weekend and after‑hours support as needed #J-18808-Ljbffr Transcend Creative Group