Clinical Account Specialist

POSITION The Clinical Account Specialist (CAS) is a field-based role responsible for the launch of Ionis's first wholly owned commercial product within their respective territory and will possess a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including the key customers and accounts treating cardiovascular and lipid related diseases. In this role, the CAS will be responsible for driving performance and working with cross-functional partners and external customers to support Ionis goals and come together to help patients in need. RESPONSIBILITIES The CAS will understand the unique objectives and needs of each customer in their pursuit of improved patient outcomes, and will achieve this by building, maintaining, and leveraging networks and relationships in the local healthcare system to develop and execute effective business plans to meet customer and Ionis goals. The CAS will serve as a cross-functional teammate: building trust and collaborating with a diverse team of people with deep functional and therapeutic area expertise operating with integrity and in compliance with Ionis Code of Ethics and Business Conduct continuing our efforts for the FCS community. Customer Engagement and Experience Educate HCPs and office staff to raise FCS disease state awareness, educate on diagnostic pathway, and instill an urgency to treat familial chylomicronemia syndrome (FCS) Create positive prescribing experience through value added resourcing and hcp/patient support materials and programs. Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment. Market Knowledge Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales & marketing strategy Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy Account Planning Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers including hospital and office-based Endocrinologists, Cardiologists and other sub-specialties that treat FCS patients Adjust strategies to meet business goals in an assigned region through territory strategic insight Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives Training Participate in field meetings and training programs to understand brand messaging strategy, familial chylomicronemia syndrome disease state, and customer engagement tactics to effectively engage customers Certify on approved label, compliance training and all applicable customer engagement policies Learn and adhere to the company's mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct. Teamwork Partner with cross-functional teammates to understand and address the unique needs of their customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner. Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics) Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience Partner on accounts with patients who are seen by multiple specialties in multiple geographies Qualifications Bachelor's Degree 5+ years of experience in Pharma sales across the following competencies: Experience in New Product launches Account-based selling HCP and IDN engagement Cross-functional field team coordination Prior experience independently managing a sales territory Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients Familiarity with Familial Chylomicronemia Syndrome (FCS) community Established relationships with key opinion leaders (KOLs) and major accounts Ability to analyze market data and develop territory strategies Record of navigating complex accounts and aligning solutions with patient needs Strong clinical knowledge and commitment to addressing patient needs Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits The pay scale for this position is $140,000 to $160,000 Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. #J-18808-Ljbffr