Customer Support Specialist

ABOUT THE ROLE The Lighting Support Specialist is a valuable member of the Lighting Support Group and is responsible for providing technical, documentation, and logistical support for lighting and lighting controls across multiple construction projects. This role supports preconstruction, project management, procurement, warehouse, and field teams by ensuring lighting fixtures and controls are accurately reviewed, detailed, released, tracked, and delivered in accordance with project schedules and company standards. The Lighting Support Specialist helps improve efficiency, reduce risk, and maintain documentation integrity by coordinating lighting-related activities and serving as a central point of communication between internal teams and external vendors. Company Overview Since , CSI Electrical Contractors, Inc. (CSI Electric) – a subsidiary of MYR Group Inc. – has been a leader in highly technical and innovative electrical design and construction. Our team of consultants, engineers, project managers, and professionals deliver the best solutions to our customers’ greatest electrical engineering and construction needs. We have the resources and expertise to manage any commercial, industrial, or one-of-a-kind challenge in aerospace, biotech/pharmaceutical, education, healthcare, entertainment, hospitality, manufacturing, and retail. Our services include electrical construction, technology solutions, and alternative energy where CSI Electric is regarded as a premier provider of energy development, installation, and maintenance. Whether your project entails mission-critical power, energy production, or a simple space upgrade, CSI Electric offers unmatched expertise in electrical, energy, and technology solutions. We’re proud to celebrate more than 30 years of commitment to do all things with excellence for our customers, ourselves, and our craft. We Build Better. Essential Functions Prepare lighting take-offs and compare lighting quantities against project estimates. Review lighting fixture submittals for accuracy, completeness, and compliance with project requirements. Assist with lighting controls submittals, procurement, and tracking. Support detailing efforts, including driver quantities and locations, LED lengths, and related lighting components. Coordinate and maintain lighting documentation, including submittals, shop drawings, and release packages. Perform quality control checks to ensure lighting documentation meets company and project standards. Coordinate lighting fixture and controls releases with vendors based on project schedules. Build and maintain lighting fixture and controls trackers to monitor procurement, delivery, and jobsite needs. Support warehouse receiving and check-in processes for lighting materials. Coordinate lighting material movement from vendors to CSI warehouses, prefab facilities, and jobsites. Communicate with Project Managers, Estimating, Purchasing, Warehouse, Prefab, and Field Operations to resolve lighting-related issues. Serve as a liaison between vendors and internal teams regarding lighting schedules, changes, and technical questions. Perform other duties as assigned to support the Lighting Support Group and project teams. ABOUT YOU Qualifications Associate degree or equivalent experience in construction, electrical systems, lighting, or a related field Knowledge of lighting fixtures, lighting controls, and construction documentation preferred Knowledge/Skills/Abilities Proficiency in Microsoft Excel and standard office software. Accountability for assigned tasks. Proactive attitude, showing initiative and the ability to work independently. Ability to work effectively in a fast-paced, team oriented environment. Strong written and verbal communication skills. Physical Demands Frequently works outdoors on uneven surfaces. May be required to sit or stand for long periods of time. May be required to stoop, bend, and crouch. Work Environment Works in a climate controlled environment 50% of the time. May work in varying weather conditions: hot, cold, and wet conditions. Frequently works in areas with large industrial equipment subject to high noise levels. May occasionally work in areas with hazardous chemicals. To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. WHAT WE OFFER Compensation & Benefits Hourly Rate $42.50-$57.70/ hour (Non-Exempt) Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. CSI reserves the right to adjust ranges depending on the selected candidate's qualifications. Amazing Company Culture - We have a culture of trust, teamwork, performance, and commitment that drives our success. Competitive Salaries - We pride ourselves on offering above-average industry salaries based on talent and experience. Annual Paid Time Off starting at 15 days plus 9 paid Holidays. Generous (k) Plan with % match up to 6%. Immediate vesting and Annual profit-sharing potential. Company-paid life, and accidental death & dismemberment. Employee Assistance Plan (EAP). Various voluntary plans are available, including short- and long-term disability, supplemental vision, accident, hospital and critical illness, and additional voluntary life insurance plans for employees and dependents. Company medical and dental insurance for you and your family. CSI pays % for Employee and 75% of dependent coverage premium for the selected plan(s). #J-18808-Ljbffr