Knowledge Manager

50-70/hour

Hybrid - Chicago, IL

Position Objective:

Design and implement a comprehensive enterprise Knowledge Management (KM) program to ensure organizational knowledge is well-structured, accessible, and discoverable.

Key Responsibilities

• Lead discovery efforts to inventory existing knowledge assets and identify documentation needs.
• Deploy a knowledge management framework by migrating content into designated repositories, applying defined information architecture and access controls.
• Evaluate and implement tools (e.g., enterprise search, Confluence plug-ins) to enhance knowledge discovery and repository functionality.
• Define, track, and report on key performance indicators (KPIs) to measure the effectiveness of the KM program.
• Facilitate knowledge transfer to staff and stakeholders to ensure long-term sustainability and support of the KM framework.
• Develop and execute a training and communication strategy to promote KM adoption and engagement.
• Drive and support KM-related initiatives across the organization.

Required Skills & Experience

• Strong technical acumen with the ability to collaborate effectively with developers, architects, and support teams.
• Excellent technical writing skills for creating and refining system documentation.
• Proficiency with Atlassian tools, particularly Confluence and Jira.
• Experience in defining and refining KPIs for knowledge programs.
• Familiarity with document repositories such as Confluence, SharePoint, and IBM DocuShare.
• Background in regulated industries, preferably financial services.
• Experience in establishing enterprise KM frameworks or leading change management initiatives is preferred.

Deliverables

• Completion of documentation aligned with the KM framework.
• Deployment of Confluence plug-ins to support required project functionalities.
• Delivery of outputs for assigned KM initiatives.
• Comprehensive knowledge transfer of all insights and processes developed during the engagement.