Customer Service & Scheduling Representative

Job Description

Job Description

Customer Service & Scheduling RepresentativeWendle Motors in Spokane, WA is looking for a Customer Service & Scheduling Representative to join our Service Team. This is a phone-focused customer service and scheduling position responsible for helping customers schedule automotive service, answering service-related questions, conducting follow-up calls, and keeping our service appointment schedule organized.A large portion of your day will be spent communicating with customers by phone, including handling incoming calls and making outbound calls. You'll work within our scheduling systems to identify customer needs, schedule service appointments, follow up with customers, and communicate important information to our Service Advisors.If you enjoy talking with people, are comfortable spending much of your workday on the phone, and can manage a busy schedule while staying organized and professional, this may be a great fit.Schedule & PayFull-time: Monday–Friday, 9:00 AM–6:00 PM$19.00–$20.00 per hourResponsibilitiesHandle incoming service calls and assist customers with scheduling their vehicle service appointments.Make outbound calls to follow up with customers, schedule future service, and support customer retention.Manage and maintain service appointments using dealership scheduling systems.Ask appropriate questions to understand customers' service needs and accurately document information for the Service Team.Help maintain a steady service appointment pipeline by identifying and scheduling service opportunities.Communicate with Service Advisors regarding customer concerns, appointment details, and expectations.Respond to customer questions by phone, email, and online communication channels.Follow up with customers regarding their service experience and help address customer concerns.Maintain accurate and organized records of customer interactions and appointments.Manage multiple calls, appointments, and customer needs while maintaining a sense of urgency and attention to detail.Follow established processes to ensure consistent, professional customer service.Work closely with other members of the Service Team to support department operations and an excellent customer experience.QualificationsAt least one year of customer service experience.Strong phone presence and the ability to communicate professionally and confidently with customers.Comfortable handling a high volume of phone-based customer interactions throughout the workday.Strong verbal and written communication skills.Ability to multitask and stay organized in a fast-paced environment.Strong attention to detail when entering customer and appointment information.Ability to remain calm and professional when assisting frustrated or dissatisfied customers.Comfortable using computers, scheduling systems, email, and other office software.Ability to work collaboratively with coworkers and managers.Typing efficiency and accurate data entry skills.Automotive experience is a plus, but it is not required. We'll teach you the automotive service processes and terminology you need to be successful. Experience in a call center, appointment scheduling, customer support, receptionist, dispatch, BDC, or other phone-intensive customer service environment may translate well to this position. What a Typical Day Looks Like This is not primarily a traditional front-desk or receptionist position. Your day will center around phones, customer communication, and appointment scheduling. You'll move between incoming customer calls, outbound follow-up, scheduling appointments, documenting customer needs, and communicating with Service Advisors.Success in this position means being able to have one customer conversation, document it accurately, move quickly to the next task, and continue providing friendly and professional service throughout a busy day.Why WendleCareer DevelopmentIndustry -leading benefits that include: Medical, Dental, and visionPaid Time OffPersonal wellness program with an insurance premium discount401(k) Retirement PlanCompany Paid Employee Life InsuranceVoluntary Life Insurance for Employee, Spouse, and ChildrenVoluntary Short-Term and Long-Term DisabilityDiscounts on service, parts, and more!Special employee pricing on vehicle purchases. Ticket giveaways to many sporting and entertainment events. Family-owned and operated company since 1943.Strong culture that gives to the community. You can be proud to work here!Not to mention, we love to celebrate our amazing team members! So, lots of parties!About Wendle Motors Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.We sell new Ford and Nissan vehicles as well as used vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment criminal background check will be conducted on the chosen candidate prior to employment. Must be 18 years old. 

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