Warranty Administrator

Warranty Claims Processor

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

None

Duties/Responsibilities:

• Process open/closed repair orders
• Verify customer vehicle information
• Check vehicle for open recalls/TSBs
• Review repairs and parts for prior authorization
• Check vehicle service history
• Verify component information
• Verify that parts are billed correctly
• Verify technician punch time
• Process warranty claims and parts
• Prepare, complete, and submit warranty claim
• Process defective warranty parts
• Monitor digital manufacture claim status
• Process warranty payments
• Reconcile payments with claims
• Maintain warranty journal
• Follow up on warranty accounts receivable
• Analyze adjusted claims
• Appeal warranty shortages
• Maintain customer and manufacture relations
• Negotiate payment responsibility
• Inform manufacture and service advisors of repair status
• Explain manufacture warranty to service advisors
• Follow up on open recalls and TSBs
• Mediate resolutions between customers and manufacturers
• Report quality concerns to manufacturers
• Perform administrative tasks
• Participate in development of departmental goals
• Process correspondences
• Adjust technician repair times
• Maintain warranty files
• Request manufacturer labor rate increases
• Maintain recalls and TSBs
• Update supervisor on work progress
• Appeal manufacturer flat rate time
• Monitor manufacturer authorizations
• Analyze department gross profit and loss
• Update manufacturer flat rate manual
• Check in new units (assist as needed)
• Verify unit specifications
• Perform new unit inspections
• Complete DAF
• Pursue professional development
• Participate in training
• Obtain professional certification
• Participate in manufacture and vendor training
• Participate in industry events
• Review professional publications
• Network with industry representatives
• Any other assigned tasks

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to use standard computer applications such.
• Ability to work extended hours and weekends as needed.
• Basic knowledge of recreational vehicles is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of walking and standing
• Prolonged periods of bending and kneeling
• Ability to safely use a ladder and work at heights
• Must be able to lift up to 50 pounds at times

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.