Help Desk III - VIP Support Specialist
Strategic Operational Solutions, Inc
Brief Overview of Position Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer. The Helpdesk III/VIP Support Specialist provides dedicated desktop, laptop, and mobile device support to VIP users (GS-15/O6 and above). They perform daily wellness checks for senior leadership (SES/GO) to ensure optimal functionality of their technology. The Helpdesk III/VIP Support Specialist responds to VIP support requests within 1 hour and ensures timely resolution. They track all VIP support requests within ServiceNow and create tickets as necessary. They provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. The Helpdesk III/VIP Support Specialist coordinates with DISA AND/OR ARMY for escalated issues and ensures compliance with security policies. Required Qualifications Bachelor's degree in Information Technology or related field Alternatively, 5 years of relevant work experience in VIP‑level IT support may be substituted for a degree Relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent. SECRET Clearance Required Experience At least 3 years of experience in VIP‑level IT support and troubleshooting. Strong interpersonal and communication skills to interact effectively with senior leadership. Proficiency in ServiceNow ticketing and reporting tools. Familiarity with Army and DoD IT systems, including classified and unclassified networks. We are an equal opportunity employer and do not discriminate based on protected characteristics. #J-18808-Ljbffr Strategic Operational Solutions, Inc
Vacancy posted 4 days ago
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