Deskside Support Specialist

Job Description GDIT is looking for a Deskside Support Specialist to support our customer located in Washington, DC. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues. Job Responsibilities Resolves technical problems and answers queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Assisting end users with the use of Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Installing PC applications. Creating user documentation and customized training. Hardware problem diagnosis and resolution. Create, modify, and customize applications for individual users. Input and manage software information in Software Licensing Database. Configures a variety of customer application software products to support the continuous availability, reliability, and performance of the customer installed Applications. Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests. Performs other duties as required. Minimum Qualifications AA or equivalent + 3 years of related experience. Tier II and/or Tier III HelpDesk support. Additional Requirements Candidates in this role are required to wear business casual attire Monday through Fridays. Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes. Employees supporting commission hearings or VIP staff shall wear traditional business attire. Traditional business attire includes suits or dress shirts and ties, and dress shoes for men; and business-oriented suits and dress shoes for women. Compensation & Benefits The likely hourly rate for this position is between $26.35 - $35.65. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all U.S.‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Equal Opportunity Statement Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology