AMP Enterprise Application Owner

Role Description

The Enterprise Application Owner for the Account Management Platform (AMP) serves as the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable system of record for client service details, policy information, and workflow management, supporting Gallagher’s client onboarding and renewal processes. The Application Owner acts as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.

Key Responsibilities

• Strategic Vision and Roadmap Leadership
  • Own the Vision: Define, communicate, and secure executive alignment for application’s long-term strategic vision (3-5 years).
  • Roadmap Management: Develop and maintain the actionable Application Roadmap.
  • Business Partnership: Serve as the primary liaison to designate Business Process Owners.
  • Value Rationalization: Continuously measure and report on the application Business Value and Return on Investment.
• Prioritization and Financial Accountability
  • Demand Governance: Lead the Intake and Prioritization process for all change requests.
  • Financial Management: Own the Total Cost of Ownership, managing the annual operating and capital budgets.
  • Vendor Management: Manage key relationships with application software vendors.
• Delivery and Operational Oversight
  • Delivery Accountability: Be ultimately responsible for the successful delivery of all major projects and features.
  • Operational Health: Collaborate closely with IT Operations to monitor the application’s performance.
  • System Integrity: Ensure the application architecture adheres to enterprise standards.
• Governance, Risk, and Compliance
  • Data Stewardship: Act as or closely supports the designated Data Steward.
  • Security & Compliance: Ensure the application environment meets all corporate IT Security, Risk, and Audit requirements.
  • Documentation: Maintain up-to-date documentation on the application’s business processes.
• Team Leadership and Development
  • Lead, mentor, and develop a high-performing global IT team.
  • Build and maintain strong relationships with internal stakeholders, external vendors, and partners.

Qualifications

• Bachelor's degree. Advanced Degree desired.
• 10+ years of technology experience with at least 3 years in an Application Owner & Business Analyst, Product Manager, Solution Architect role.
• Demonstrated experience defining and managing a multi-year application roadmap.
• Proven ability to manage budgets, forecasts, and Total Cost of Ownership.
• Excellent ability to communicate complex technical concepts to non-technical business leaders and vice versa.
• Strong understanding of modern software development methodologies (Agile, Scrum).
• Experience with relevant systems: Benefit Administration Systems, Dynamics CRM.
• Strong leadership, communication, and stakeholder management skills.

Requirements

• Strategic thinking and business acumen in Benefits Administration.
• Exceptional Prioritization and Negotiation skills across competing stakeholder groups.
• Experience successfully managing an IT Control environment.
• Experience operating, leading, and managing at a global scale.
• Ability to be initiative-taking, anticipating business needs in advance.
• Ability to establish and maintain strong relationships with diverse constituencies.
• Effective use of judgement and consideration in problem solving and decision making.
• Demonstrated success in a matrixed organization.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs.
• Charitable matching gift program.
• And more...