Case Manager YWCA - (5748)

Join our Interim Housing team as a Case Manager, assisting people experiencing homelessness in Los Angeles. The role focuses on individualized case planning, service coordination, and crisis intervention to support clients in achieving housing stability. Position Responsibilities Conduct intake and individualized needs assessment for all participants and collaborate to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the participant including medical, mental health, substance use, financial resources, vocational, and social support needs. Provide referrals, linkages, information, and support to resources that help participants achieve their ISP goals. Complete program specific assessments (e.g., VI-SPDAT). Evaluate strengths and challenges to addressing short‑term and long‑term goals, conduct a 90‑day review with the participant after initial intake. Maintain documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintaining a complete, accurate, and current participant file with all required documents. Maintain confidentiality of participant files per HIPAA and all applicable guidelines. Develop therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals. Provide crisis intervention and risk assessment services focused on increasing safety and enhancing the client’s ability to independently solve problems, utilize effective coping skills, and manage and self‑coordinate their own care, including services for individuals with chronic trauma. Use motivational interviewing and trauma‑informed care in service delivery. Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap‑around services to clients. Required Skills Analytics, attention to detail: gather and interpret data, identifying trends, patterns, and insights to inform decision‑making. Ability to consistently produce high‑quality work, ensuring accuracy and precision in all tasks. Collaboration and teamwork: work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Communication: convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages, and maintains their attention. Creativity and initiative: take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Critical thinking and problem solving: analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome. Ethics and boundaries: maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries. Preferred Qualifications Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations or a related field. Minimum Qualifications All levels of education and experience are welcome. Mandatory Requirements Have employment eligibility verification. Have or be able and willing to obtain CPR/First Aid training. Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test Driving Requirements Have reliable transportation. A valid driver’s license. Proof of insurance and ownership for personal vehicles used during work duties. Ability to qualify for PATH’s insurance coverage. Employment Eligibility Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years. California-Based Work Expectations We are a California employer. All regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California. PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on‑site with no off-site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time. What We Offer In addition to a rewarding work environment, we offer a competitive benefits package that includes medical, dental, and vision coverage, vacation and sick time, paid holidays, and a retirement plan. Equal Employment Opportunity PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all. #J-18808-Ljbffr PATH