Front Desk Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Free food & snacks
• Training & development

Job Title: Front Desk Associate
Location: AFC Urgent Care – Narberth, PA
Position Type: Full-Time

About Us:
AFC Urgent Care Narberth is a physician-led, walk-in medical clinic committed to providing high-quality, accessible care to our community. We pride ourselves on delivering excellent patient service in a fast-paced, professional environment.

Job Summary:
The Front Desk Associate is the first point of contact for our patients and plays a vital role in ensuring an efficient and positive experience. This position is responsible for front desk operations, including patient registration, insurance verification, payment collection, and administrative support to the clinical team.

Key Responsibilities:

• Greet patients in a friendly and professional manner.

• Register patients accurately in the electronic medical records (EMR) system.

• Verify insurance information and collect co-pays, deductibles, and outstanding balances.

• Explain clinic policies, forms, and procedures to patients.

• Answer incoming calls and provide information about services.

• Maintain patient confidentiality in compliance with HIPAA regulations.

• Keep the front desk and waiting area clean, organized, and fully stocked.

• Communicate effectively with clinical staff to ensure patient flow is efficient.

• Handle patient inquiries, concerns, or complaints professionally and escalate when appropriate.

• Follow clinic protocols for check-in, check-out, and payment collection.

• Perform additional administrative tasks as assigned.

Requirements:

• High School Diploma or equivalent.

• Prior experience in a medical office or customer service setting preferred.

• Strong communication and interpersonal skills.

• Detail-oriented and able to multitask in a fast-paced environment.

• Positive, professional attitude with a strong sense of urgency.

• Basic knowledge of medical terminology and health insurance plans is a plus.

• Proficient computer skills; experience with EMR systems preferred.

• Reliable, punctual, and committed to excellent patient service.

Schedule:

• Full-time position.

• Weekday shifts: 8:00 AM – 8:00 PM (12-hour shifts).

• Weekend shifts: 8:00 AM – 5:00 PM .

• Must be available to work weekends and holidays as needed.

Compensation & Benefits:

• Competitive hourly wage.

• Health, dental, and vision insurance (for eligible employees).

• Employee discounts on urgent care services.

• Opportunity for growth within AFC Urgent Care.

Ideal Candidate:
We are looking for motivated, detail-oriented, and fast-paced individuals who can thrive in a high-volume healthcare setting and provide an outstanding experience for every patient.