Customer Service Representative

Job Description

Job Description

Customer Service Representative (Temporary, Potential Temp-to-Hire) – $16/hr – Fort Worth, TX

Core Personnel Staffing is hiring up to 5 Customer Service Representatives for an established custom products company in Fort Worth (76248). This is full-time temporary work through at least December 18th. Strong performers may be considered for permanent roles.

Pay & Schedule

• $16.00/hour, with overtime paid at time-and-a-half
• Full time, 40 hours per week
• Standard hours: Monday–Friday, 8:00 AM – 5:00 PM
• Peak season (Nov 30 – Dec 18): You must be available Monday–Friday, 8:00 AM – 8:00 PM. Mandatory overtime is based on business needs.
• Start date: Monday, October 19th

What You’ll Do

• Answer and document all incoming customer calls, including complex questions about specialized products
• Respond to customer complaints and concerns with empathy and professionalism
• Document every interaction accurately, following company procedure
• Help the team meet goals for call handling, first-contact resolution, and customer retention
• Take feedback and coaching on board, and apply it

What We’re Looking For

• Excellent verbal and written communication skills, plus a professional phone voice
• Strong attention to detail and accuracy
• Critical thinking and problem-solving skills
• Proficient computer skills
• Ability to manage your own work using performance metrics
• Previous customer service or call center experience preferred
• Coachable, results-driven, and motivated by helping people

Attendance Is Critical
This client relies heavily on this team during peak season, so dependable attendance is non-negotiable. No call-outs, missed days, or tardiness are permitted, especially from Nov 30 through Dec 18. Medical emergencies will be reviewed case by case. Please apply only if you can fully commit to this schedule.

Additional Details

• An in-person interview with the hiring manager is required. It takes about 30 minutes.
• This is a professional environment with a dress code. Details will be shared upon placement.
• Location: 721 Chisholm Trl., Fort Worth, TX 76248

Apply today. We’re moving quickly to fill these roles before the October 19th start.

Equal Opportunity Employer
Core Personnel Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request during the application and interview process.

At-Will Employment
This is an at-will position. Either the employee or Core Personnel Staffing may end the employment relationship at any time, with or without cause or notice. Nothing in this posting creates a contract of employment or guarantees employment for any specific period, including any potential conversion to a permanent role.