Operations Manager

Overview Agency Summary The purpose and mission of the Marion County Treasurer's Office is to collect and invest property taxes. In doing so the agency is responsible for billing, collecting, investing, and distributing property taxes and provides financial analysis related to these functions. This is accomplished by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the residents of Indianapolis and Marion County. Job Summary This position is responsible for helping to oversee coordination, planning, and administration of all operational processes. Incumbent in this position will provide work direction, training, and supervision to direct reports. Establish and enforce standards for controlling organizational processes and the integrity of data through the production process. Manages administrative support functions for a variety of human resources and operational initiatives. Incumbent in this position has considerable judgment, latitude, and authority regarding working practices, policies, and procedures. Position reports to Deputy Treasurer Operations. Equal Employment Opportunity The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve. Position Responsibilities Provides work direction, training, and supervision to team-members in preparing and implementing the procedures for property tax collections for the agency Schedules and prioritizes team-members’ workloads and resolves technical questions and concerns Collaborates with manager to formulate administrative, financial, and office management policies, procedures, and strategies Reviews operational data, budget, staffing to ensure work unit effectiveness Advises on processing and operational practices Assists manager in coordination with Information Services Agency (ISA) and technology vendors for all programming and scheduling of tax billing and collection, distribution of taxes, demand, judgment notices, and tax sale Analyzes and advises on purchasing of all office equipment and supplies Works closely with vendors to ensure proper billing and accurate payment for services Examines operations and develops, recommends, and implements improvements for better control and improved efficiency Coordinates and conducts research assignments to streamline operational effectiveness and promote best practices Executes special projects on behalf of the agency Develops and uses social media accounts to market services, provide information and general public relations. Occasionally attends professional conferences, seminars, and training programs to stay abreast of current changes in law, software, technology, and economic trends Research and apply for relevant grants; conduct post-award tracking of all grants received Proposes, writes, and distributes press and media advisories and works with MCTO on social media accounts Receives, gathers, organizes, and compiles statistical data concerning work unit operations Reviews information to assure accuracy, completeness, and proper recording and filing procedures. Maintains confidentiality of information This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications Bachelor’s Degree in Business Administration, Political Science, Public Administration, or related field with three(3) years of previous experience managing team-members. Must have three (3) years of experience in an administrative role with progressive responsibilities, Two (2) years’ experience in city, county, state, or not-for- profit agency. Proficiency in the use of Microsoft Office required. Must be able to communicate effectively and professionally both in oral and written formats. Must possess high degree of analytical ability. Preferred Job Requirements And Qualifications Master’s Degree in in Business Administration, Political Science, Public Administration, or related field with one(1) year of previous experience managing team-members. Must have two (2) years of experience in an administrative role with progressive responsibilities, One (1) year experience in city, county, state, or not-for- profit agency. Proficiency in the use of Microsoft Office required. Must be able to communicate effectively and professionally both in oral and written formats. Must possess high degree of analytical ability. Working Conditions Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions. All rates are bi-weekly. 2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: Life Insurance Employee Only (rates per $1,000 per month): Basic: Employer Paid Optional Life Insurance Employee Only (rates per $1,000 per month) Additional 25-29 $0.058 30-34 $0.083 35-39 $0.099 40-44 $0.132 45-49 $0.223 50-54 $0.363 55-59 $0.600 60-64 $0.795 65-69 $1.329 70 + $2.054 Important Perf Update For more information on eligibility options, refer to Proposal 21-288 All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components: Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours. Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan. With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts: Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours. Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are 20 percent vested after 1 full year of participation 40 percent vested after 2 full years of participation 60 percent vested after 3 full years of participation 80 percent vested after 4 full years of participation 100 percent vested after 5 full years of participation All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components: Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours. Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension. Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan. The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period. Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account. Questions relating to PERF may be directed to INPRS - PERF at: Indiana Public Retirement System Public Employees' Retirement Fund One North Capitol, Suite 001 Indianapolis, Indiana 46204 View phone number on click.appcast.io #J-18808-Ljbffr City of Indianapolis