Delivery Manager

Job Description

Job Description

Leading the future in luxury electric and mobility:

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

 

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

 

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. 

At Lucid, every delivery is more than a handoff, it’s the moment our vision becomes real for our customers. As the Delivery Manager for Miami , you’ll lead the team that turns innovation into emotion, transforming each delivery into a world-class experience that defines the future of luxury mobility. This is your opportunity to join Lucid at a defining time of growth as we expand our product line, elevate our customer journey, and set new standards for precision, performance, and service. You’ll lead from the front, inspiring your team to deliver with passion, polish, and purpose every single day. 

As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.

Team Management and Development:

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service. 
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.
• Ensure highest level of accuracy of every transaction before handing over vehicle.
• Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction. 

Trade-In & Inventory Management:

• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party.
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in.
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades. 
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory. 
• Manage quality and condition of vehicle inventory and readiness. 

Problem-Solving & Decision-Making:

• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics. 
• Handle and manage any customer escalations that may arise at the time of delivery.

Operational Planning:

• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates. 
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations. 
• Support vehicle deliveries when Delivery Associates if capacity issue arise.
• Assist with daily operations as needed.

Brand Standards:

• Ensure consistent execution of Lucid’s marketing and visual presentation.
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience.
• Ensure every touch point of the delivery process is frictionless and seamless. 

Customer Relationship Management:  

• Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders. 

Qualifications:

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry. 
• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required. 
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.
• Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.
• Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.
• Experience making data-driven decisions and holding team accountable to KPI’s. 
• Adept at nurturing, developing, and leading exceptional customer-oriented teams. 
• Strong cross functional collaborative skills, specifically with sales and service teams. 
• Demonstrated experience in fostering an inclusive and collaborative team environment. 
• Willingness to work weekends and extended retail hours, particularly at month or quarter ends. 
• Current Driver's license and ability to obtain a DMV Salesperson License where required. 
• Skilled in Microsoft Office and Salesforce. 
• Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations. 

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.