Call Center Sales Analyst

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At Journey Health & Lifestyle, we are building a trusted brand and a dynamic, high growth direct-to-consumer healthcare products company. Our mission is to help seniors live healthier, more comfortable, active, and connected lives by providing them premium, innovative products and services. In 2022 and 2025, Journey Health & Lifestyle was named a Top Workplace for employees in the Richmond area.

Journey is seeking a Call Center Sales Analyst specializing in CRM optimization, telephony platforms, and sales analysis. Through knowledge of call center systems, such as CRM and telephony platforms, the Call Center Sales Analyst will analyze data to optimize internal reporting, provide actionable insights to sales leadership to improve decision-making, increase the company's understanding of our customer, and improve business processes through data-informed problem-solving. The role demands a unique blend of analytical, project management, and problem-solving skills.

Responsibilities:

• Collaborate with sales leadership to define CRM business requirements and architect complex solutions leveraging Hubspot.
• Recommend and configure best practice solutions.
• Act as the project manager of ongoing projects.
• Working with sales leadership to manage the day to day technical design, configuration, implementation, and customization of sales systems, including but not limited to CRM, telephony, and Power Bi.
• Set up, update, and test campaign elements such as emails, landing pages, and forms.
• Work with sales leadership to understand and provide guidance on reporting strategy, inside and outside of marketing automation, to include key performance indicators, dashboards, and closed loop reporting to track campaign activity, effectiveness, and profitability.
• Analyze marketing and/or sales operational processes to identify and recommend efficiencies.
• Ensure timeliness and quality of all project deliverables.
• Perform system audits, implementations, and migrations.
• Manage and create lead acquisition, scoring, and lifecycle operational workflows and campaigns.
• Performance Analytics: Define and monitor key performance metrics (KPIs) for the sales. organization. and Analyze sales data to identify trends, patterns, and areas for improvement.
• Generate regular reports and dashboards to communicate performance metrics.
• Contribute data-driven insights to enhance the effectiveness of training initiatives.

Qualifications:

• Bachelor's degree in business, computer science or a related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements).
• 3+ years of data analytics and or sales analysis experience required.
• Strong understanding of call center systems and call center operations.
• Preference given to those candidates that have telephony expertise with Five9, InContact or a similar platform.

We offer full benefits to include a hybrid work schedule, medical, dental, vision, FSA, HSA, life insurance, short/long term disability and a wages on demand program. You receive 3 weeks of vacation in your first year, paid holidays, and a personal day.

Journey is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels welcome and respected. We encourage qualified applicants from all backgrounds to apply.