Service Advisors

Job Description

Job Description

Service Advisors

Turn Your Skills Into Success!

Hyundai of Rockwall is seeking experienced, results-driven Service Advisors to join our growing Service Center! This is a high-impact, customer-facing sales role with strong earning potential for motivated professionals. As a Service Advisor, you'll build trust with guests, confidently recommend maintenance and repair services, provide clear pricing, and work closely with our Technician team to deliver an exceptional service experience.

Successful Service Advisors have the opportunity to earn competitive income through performance-based compensation while growing their careers with a respected dealership. If you're driven by results, enjoy helping customers, and are ready to maximize your earning potential, we encourage you to apply today!

Employee Benefits & Compensation Package:

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
  • Medical, dental, vision, and supplemental insurance
  • Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
  • 401K and ROTH
  • Employee Discounts

Role Responsibilities:

• Sell Value & Close Work: Present service recommendations, pricing, and repair options that maximize customer trust and revenue.
• Drive Your Paycheck: Accurately manage customer records, invoices, payments, and warranty details to support smooth payouts.
• Upsell Strategically: Identify and recommend additional maintenance and products that increase repair orders and increase commissions.
• Control the Service Flow: Schedule appointments, document concerns, and create accurate Repair Orders with strong cost estimates.
• Support Customer Transportation Needs : Verify insurance and coordinate loaner vehicles to protect CSI (Customer Satisfaction Index) and repeat business.

Employee Prerequisites:

• Flexible availability to maximize customer opportunities and earning potential
• Proven sales experience, ideally in a fast‑paced automotive environment
• Comfort with technology to efficiently manage customers and close more work
• Quick learner able to complete onboarding and start producing results quickly
• Physically able to remain active throughout the workday
• Strong communication skills to confidently engage customers, build trust, and drive sales

Job Type:

Full-time

We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.