Registered Nurse (RN) - PT

Registered Nurse (RN) - PT

STGi is currently seeking a Registered Nurse Care Manager to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:

The primary purpose of this position is to serve as the Registered Nurse Care Manager, who represents the interests of Veteran patients in all areas of the clinic and coordinates care with VA medical Center and stakeholders. The position requires an understanding of the clinical and medical programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to customer service and the Service Excellence program initiatives. The general duty of the RN is to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) and to manage patient care.

ESSENTIAL FUNCTIONS:

• Provide nursing care based on physician, mid-level provider and CBOC Clinic Manager's orders, to meet the needs (physical, mental, and emotional) of patients.
• Supervise support staff, if applicable, in delivery of care to patients.
• Lead and participate in PACT team huddles.
• Work with the Primary Care Physician (PCP) to ensure the clinic is adequately staffed for quality care delivery and the promotion of continuity of care between the VAMC and the clinic.
• Maintain universal precautions and infection control practices.
• Supervise medical assistants and/or licensed practical nurses who obtain initial information from patients (i.e.: vital signs, symptoms, and complaints) through interviewing patients and reviewing records.
• Prepare patients for examination and assist the PACT Provider upon request.
• Provide smooth and timely flow of patients in accordance with the VA access standards and triage protocol.
• Demonstrate, understand and perform triage activities for all walk-in patients and medical phone inquiries.
• Administer medications per facility protocols, as prescribed by provider,
• Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
• Perform a range of nursing procedures, including dressing changes, suture removal, oxygen administration, wound irrigations, catheterizations, and venipunctures.
• Prepare patients for laboratory procedures by providing information and instructions.
• Set up and operate therapeutic and emergency equipment, including monitor, Electrocardiogram (FAG), oxygen, and portable suction.
• Document all pertinent patient information in their medical records and Veteran Health Information Systems and Technology Architecture (VISTA) to demonstrate quality care delivery and promote continuity of care.
• Keep the VISTA clinic reminder tracking system current for each enrolled patient.
• Assist in scheduling patients for initial and follow-up appointments in accordance to the VA access standards and the patient's medical necessity.
• Keep patient informed regarding their plan of care, including lab and diagnostic test results as needed.
• Provide health materials, resources and education to patients and their families for informational purposes according to need and learning capacity.
• Assist the providers, as required, in ensuring all patient information on electronic encounter documentation is complete and accurate.
• Participate in the ongoing Performance Improvement Program between its Subcontractor(s) and the VAMC.
• Ensure that all required reports, clinical and administrative documentation is completed in an accurate and timely fashion.
• Participate in the management of day to day CBOC operations.
• Comply with all federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), Veteran Affairs, Subcontractor safety and operational regulations, directives and standards.
• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
• Perform the duties of the CBOC Clinic Manager when he/she is absent (if applicable).
• Perform other work-related duties as assigned.

Required Skills

REQUIRED EXPERIENCE AND SKILLS:

• Three years of experience in Medical Surgical Unit, Outpatient Facility, Primary Care and/or Adult Health preferred.
• Retain current and unrestricted nursing license in Idaho.
• Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
• Knowledge of and ability to apply professional nursing principles, procedures, and techniques.
• Ability to assess patient condition, recognize adverse signs and symptoms, and react swiftly in emergency situations.
• Ability to set realistic, measurable education goals for patients, taking into consideration patient/family needs, level of understanding and available local resources.
• Ability to develop and provide individualized and group counseling, guidance, and health instruction with the focus on disease prevention and health maintenance.
• Ability to teach patients and/or families proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc.
• Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations.
• Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Knowledge of pharmacology.
• Must be detailed oriented and have the ability to multi-task.

Required Experience

REQUIRED EDUCATION:

• RN graduate of a school of professional nursing approved by the appropriate state-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE).
• Bachelor of Science in Nursing (BSN) Preferred.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance.