Endpoint Specialist

Endpoint Specialist

GDC IT Solutions is currently seeking an Endpoint Specialist to work in a hybrid capacity in the McKinney, TX area.

Position Overview:

As an Endpoint Specialist, you will be responsible for improving endpoint health, closing vulnerability gaps, and driving remediation efforts through successful completion while collaborating with cross-functional IT and security teams.

Responsibilities

• Perform endpoint vulnerability remediation using CrowdStrike Falcon and established team guidance.
• Review vulnerability findings, create and track remediation tickets, coordinate with stakeholders, and provide status updates through completion.
• Troubleshoot endpoint patching failures, software deployment issues, compliance exceptions, and Windows operating system configuration problems.
• Support software packaging and repackaging, enterprise application deployments, imaging, provisioning, and post-deployment troubleshooting.
• Use ServiceNow to manage incidents, remediation tasks, change records, and documentation.
• Provide remote support using TeamViewer and other enterprise tools to diagnose and resolve endpoint issues.
• Collaborate with Endpoint Operations, Security, and Service Desk teams to improve endpoint health, security posture, and compliance metrics.
• Communicate effectively with technical and non-technical users while delivering excellent customer service.

Minimum Qualifications

• Five or more years of desktop support, endpoint administration, or related IT experience.
• Experience with endpoint patching and vulnerability remediation.
• Strong Windows administration and troubleshooting experience.
• Experience using ServiceNow to manage incidents, changes, and remediation activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Experience

• Experience with CrowdStrike Falcon.
• Experience with software packaging and repackaging.
• Experience supporting enterprise imaging, provisioning, and application deployments.
• Experience providing remote support using TeamViewer or similar enterprise remote support tools.
• Experience working collaboratively with Endpoint Operations, Security, and Service Desk teams.

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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