Software Support Engineer

Startup | AI | Cambridge | Boston | Support | Full Stack | Python | TypeScript | SQL | React Role: Software Support Engineer Location: Cambridge, MA (3 days onsite) Salary: $100,000 - $120,000 + Benefits About the Company The company is transforming manufacturing by bringing cutting‑edge computer vision tools to the factory floor. Its mission is to empower frontline operators and managers—serving both small, family‑run operations and large‑scale global manufacturers. Founded in 2021 and headquartered in the Greater Boston area, the company originated from leading academic research institutions. It is backed by top‑tier investors and industry pioneers who have supported some of the most successful technology companies in recent years. This is an exciting opportunity to join a fast‑growing startup at an early stage. The products developed are used daily by leading manufacturers, and employees play a key role in shaping both the technology and the company’s future. This is 3 days onsite, in Cambridge, MA, reporting directly to the Head of Engineering. The ideal candidate: Enjoys tackling challenging problems and continuously learning new skills Takes ownership of core product components and can balance diverse requirements Is comfortable navigating across a tech stack and contributing to multiple parts of a platform Brings an entrepreneurial mindset with a willingness to innovate Demonstrates initiative, accountability, and a strong bias for action Experience Bachelor’s degree in computer science, Software Engineering, Data Science, or a related technical field 2+ years of experience working with Python Familiarity with TypeScript, React (Next.js is a plus), modern typed Python (3.13+), and SQL (PL/pgSQL is a plus) Experience with computer vision is a plus Proficiency with version control systems such as Git Strong debugging and optimization skills Responsibilities Split time between full‑stack development and supporting customer analytics (approximately 50/50) Contribute to building and improving a customer‑facing dashboard Deliver data‑driven insights and analytics for users Maintain and support machine learning models and active learning pipelines Monitor performance metrics and analyze historical resultsDocument requirements and help scope customer specifications Collaborate directly with customers to understand manufacturing challenges and tailor effective solutions What the Company Offers Direct impact on product development and company culture Equity participation Competitive compensation and benefits Office perks including snacks and beverages Sponsored team events and social activities A collaborative environment that values both high performance and personal well‑being Interviewing immediately | View email address on click.appcast.io | 3 days onsite in Cambridge, MA #J-18808-Ljbffr Huxley