Case Manager - Children’s Crisis Residence

Key Functions & Responsibilities Serves as primary liaison for assigned Children’s Crisis Residence, regularly collaborating and communicating with government agencies, community organizations, external service providers and family members to exchange information, identify needs and coordinate activities, including intake and discharge of youth and to resolve concerns between parties. Receives referrals and reviews application materials for potential intakes to Children’s Crisis Residence from external sources via phone and email, collecting information, contacting families or other stakeholders and coordinating necessary assessments with the clinical team. Conducts on‑site, in‑person intake meetings with youth referred to the Children’s Crisis Residence and their families, traveling to hospitals across New York City when needed. Develops professional, empathetic relationships with families and service providers, acting as a representative of the program, advocating for the youth and fostering communication to support effective interventions and successful outcomes. Facilitates admissions to Children’s Crisis Residence in collaboration with the multidisciplinary team, families, external providers and case managers, developing written, person‑centered, trauma‑informed individual support (ISP) and crisis plans that address the youth’s needs in accordance with the agency philosophy and OMH guidelines and assists with intake‑related needs. Requests required documents for assessment and intake of selected individuals, assisting with completion or submission when needed and creates case files for intakes, ensuring all documents are obtained, added and updated from entry through discharge of each youth in the assigned program. Maintains regular contact with families of youth supported via phone or email to support continuity of care, provide notifications, updates or other information and assists with eligibility, scheduling intakes, visits or outings and discharge planning. Collaborates with multidisciplinary team to ensure optimal care is provided to youth supported, remaining informed of progress, treatment plans and goals and liaises with all applicable parties to track and facilitate intakes, activities, updates and discharges. Collects, completes and maintains all required documentation, reports, contracts and other paperwork or records for youth supported in appropriate systems on a timely basis and documents all interactions with other departments and external entities. Leads discharge planning for youth supported in assigned residence, researching and identifying appropriate referral sources and arranging for access to services post‑discharge in collaboration with families, providing information and updates to external providers and conducting post‑discharge follow‑ups. Identifies, establishes and maintains linkages with community organizations and providers, creating partnerships to support discharge of youth through connection of families with resources and programs. Engages with Mental Health Clinician and Program Supervisor to provide necessary support, coordinate or schedule activities and to communicate or receive information regarding youth supported, and escalates concerns or follow‑up items. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including HIPAA, and ensures cooperation with appropriate entities in any inspection, inquiry or investigation. Performs all other duties, as assigned, including providing coverage for Therapeutic Youth Support Specialists and/or Shift Leads as requested. Minimum Qualification Requirements Must be at least 18 years of age. Bachelor’s degree in social work or related health or human services field; or High School diploma and two (2) years of experience in a patient‑facing human or social services role including coordinating connection to resources and/or facilitating intakes or discharges; or satisfactory equivalent combination of education, experience and/or training. Excellent written and verbal communication, interpersonal and customer service skills. Self‑directed, highly organized with good time management, record‑keeping and follow‑up skills, including ability to appropriately prioritize multiple tasks to meet prescribed timelines. Ability to work independently and in groups, effectively collaborating with multidisciplinary team, providers and other external entities. Exceptional problem‑solving skills. Commitment to maintaining the highest levels of ethical standards and integrity, dedication to enhancing quality care and desire to work with children. Proficiency with computers and Microsoft Office Suite, specifically Word and Outlook and ability to quickly learn electronic systems including Workday and electronic medical record/documentation systems. Ability to work a flexible schedule including occasional evening and/or weekend hours if required by caseload or programmatic needs. Ability to report regularly to assigned Children’s Crisis Residence program(s) and to travel across New York City metropolitan area as required. Ability to meet essential physical demands such as frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, reaching, lifting and/or moving up to 10 pounds, with ability to lift/move individuals of any weight if needed. Preferred Qualification Requirements Bachelor’s degree in social work, behavioral sciences or closely related field. Familiarity with Federal, State, Local and/or NYS OMH regulations relating to services for children. Experience working with children in crisis and/or with mental health needs and/or with mental health related community‑based supports. Verbal and/or written fluency in a second language. Valid driver’s license. Compensation $26.45 hourly. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. #J-18808-Ljbffr YAI - Seeing beyond disability