Case Managers

For nearly 150 years, The Jewish Board has been delivering innovative, best‑in‑class mental and behavioral health services. We serve infants, families, children, teens and adults—providing countless opportunities to make a difference in the lives of over 45,000 New Yorkers each year. LOCATION: 19 Duryea Pl, Brooklyn, NY 11226, US

PURPOSE:

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non‑judgmental, harm‑reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, a culturally competent and anti‑racist lens, and respect for each individual’s dignity and journey.

POSITION OVERVIEW:

The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.

RESPONSIBILITIES

Resident Support Carry a caseload and practice person‑centered and collaborative service planning with residents. Be assigned the most complex clients and manage a larger caseload than case associates and case assistants. Ensure service plans are completed and signed by residents according to regulatory guidelines and standards. Evaluate and assess independent living skills using a detailed functional assessment tool or support residents in self‑assessment. Support residents toward medication‑management independence, including appropriate person‑centered interventions. Advocate on behalf of residents with other service providers, considering health disparities and systemic racism. Interpret and explain agency policies and procedures to residents. Run resident support groups as needed. Participate in monthly collaborative walk‑throughs of unit/apartment with residents. Escort residents to appointments, as needed. Facilitate monthly roommate meetings, when appropriate. Assist residents with physically demanding tasks such as carrying groceries, laundry, and other household items. Prepare fully cooked foods on occasion. Resolve crises and de‑escalate situations threatening resident comfort and well‑being. Create management plans to improve safety and prevent ongoing crises. In congregate settings only: Conduct safety rounds of the program and wellness checks as necessary. Administrative Support and Coordination Provide services to residents within the scope of program regulations and agency mission. Independently complete regular and timely documentation of all resident interactions, including assessments, service plans, progress, and informational notes. Ensure progress notes meet monthly billing documentation requirements, if necessary. File incident reports as appropriate. Link residents to community‑based treatment and collaborate with other service providers when coordinating services. Participate in planning and execution of special and holiday events. Attend regular staff meetings and trainings. Travel to off‑site meetings and trainings, as needed. Attend intake, assessments, discharge, and follow‑up conferences; may lead case presentations in high‑risk meetings.

CORE COMPETENCIES

Knowledge and Attributes In‑depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community. Experience working with individuals living with serious mental illness, substance use disorders, or trauma. Knowledge of local and state health and human service systems and their navigation. Understanding of the demanding processes of stabilization and recovery. Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness. Compassion and respect for vulnerable individuals. Openness to approaching the work through an anti‑racist lens and continuous learning. Ability to stay calm in a variety of situations, some of which may be stressful. Patience and empathy for individuals on their journey to recovery. Skills Communication – conveys information clearly and concisely, practices active listening, engages residents respectfully. Self‑sufficiency and initiative – assesses, initiates, and completes tasks independently. Interpersonal relations – demonstrates cultural sensitivity, interacts with colleagues and residents professionally. Problem‑solving – analyzes situations objectively, generates or researches solutions independently. Quality assurance – attends to detail, follows SOPs, consistently produces high quality work. Teamwork – works collaboratively with teams and models collaborative teamwork, takes action on constructive feedback. Organizational skills – manages time effectively, respects deadlines, prioritizes multiple emerging demands. Crisis management – identifies situations that can evolve into a crisis, maintains calm, has crisis de‑escalation skills or willingness to learn. Good judgement – manages risk, ensures safety of residents, recognizes and acts on situations requiring supervision.

EDUCATION/TRAINING REQUIRED

Bachelor of Arts (BA) or Bachelor of Science (BS) degree (at least 1 year experience in Human Services preferred).

COMPUTER SKILLS REQUIRED

Familiarity with Microsoft Office suite (Excel, Word, PowerPoint, etc.). Ability and willingness to learn new systems and application software.

WORK ENVIRONMENT/PHYSICAL EFFORT

Travel to visit residents in apartments or escort residents in the community. Valid driver’s license and willingness to drive agency van preferred. Ability to lift 25 pounds to assist residents and manage stairs in walk‑up buildings as needed. We are an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, or any other status protected by applicable federal, state, or local law. We encourage candidates from historically marginalized backgrounds to apply. #J-18808-Ljbffr THE JEWISH BOARD