Account Manager - Parking Operation

Job Description

Job Description

Overview

Park your career here, with Propark Mobility!

Account Manager – Parking Operations

Location: San Franisco, CA
Position Type: Full-Time | On-Site
Salary: $80,000–$90,000 Anually (commensurate with experience) plus 15% incentive Bonus

Position Overview

We are seeking a polished and service-driven Account Manager to lead parking operations at a premier luxury hotel. This role is responsible for overseeing valet and self-parking services while delivering a seamless, five-star guest experience.

The ideal candidate brings strong operational and financial leadership, thrives in high-volume luxury environments, and leads by example with professionalism, presence, and accountability.

Experience & Qualifications

• Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry
• Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred
• Demonstrated operational and financial acumen, with experience managing complex, high-volume operations
• Bachelor’s degree in business, hospitality management, or a related field preferred

What Sets You Apart

• You are an exceptional, service-driven leader who inspires teams through professionalism and example
• You possess refined communication skills and confidently engage with hotel executives, ownership groups, and discerning guests
• You thrive in fast-paced, high-expectation luxury environments
• You are self-sufficient, resourceful, and decisive, with the ability to anticipate needs and resolve issues with discretion
• You have a natural ability to build relationships and deliver elevated, memorable guest experiences

Key Responsibilities

As Account Manager, you will:

• Lead, coach, and mentor on-site managers and frontline teams to deliver exceptional service and operational excellence
• Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards
• Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele
• Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets
• Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations
• Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction
• Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency
• Support scheduling, payroll, and workforce planning as needed
• Model a calm, confident, and approachable leadership presence at all times
• Perform additional duties as assigned by company leadership

Skills & Abilities

• Flexible schedule, including availability for weekends, holidays, and peak service times
• Exceptional organizational, time management, and problem-solving skills
• Strong interpersonal and client-relations skills, with experience working alongside senior stakeholders
• Excellent written and verbal communication with a polished, guest-focused delivery
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and workforce systems such as ADP

What’s In It for You?

• We promote from within — park your career here.

• Complimentary parking.

• Flexible scheduling, paid holidays, and wellness benefits.

• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.

• (Full-Time Employees) Paid vacation plus an additional day off to celebrate your birthday.

• (Full-Time Employees) Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).

• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

Who We Are

We make each day great — together.

Propark Mobility partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country. Our teams deliver experiences that reflect the sophistication of the brands we serve, while remaining warm, intuitive, and genuinely welcoming.

Our service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that balances elevated standards with authenticity and ease. We believe true luxury is felt through thoughtful service, personalized interactions, and seamless execution, not formality for formality’s sake .

Founded in 1984 in Hartford, CT, Propark Mobility has grown to over 750+ locations nationwide and continues to expand rapidly, with a five-year plan to significantly scale our premium hospitality footprint.

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

*** Free parking while working at your assigned Porpark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation